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An upsetting Experiance
Cairnie Fruit Farm & Mega Maze的点评
点评：I visited Cairnie Fruit Farm today with my grandchildren as I have done many times, and unfortunately what should have been a lovely visit was overshadowed by something I witnessed in the café.
While enjoying our cakes and coffee, an older member of staff practically shouted across the café at a much younger member of staff who was busy working. She questioned why the young woman was ignoring her and even asked whether she had a problem hearing.
The young woman was visibly shaken, which I found extremely uncomfortable and upsetting to witness. The café was very loud and busy at the time, so it would have been quite understandable that she hadn't heard someone calling to her.
From a customer's perspective, the manner in which the older member of staff approached the situation was extremely aggressive, and appeared as though she was looking for a confrontation. Whatever the circumstances, I cannot understand why a grown woman would think it was acceptable to speak to a much younger colleague in that way, particularly in front of customers.
It must have been a very humiliating experience for the young member of staff, and I can only hope that she is okay.
I appreciate that I may not have known the full circumstances, but as a customer, witnessing this behaviour significantly affected our experience. Staff can be busy, misunderstandings can happen, and people don't always hear one another - but there are respectful ways to deal with these situations.
I sincerely hope management reflects on what happened and considers how staff are spoken to, particularly when dealing with younger or less experienced employees. It was very disappointing to leave what should have been a pleasant family visit with this incident on my mind.
While enjoying our cakes and coffee, an older member of staff practically shouted across the café at a much younger member of staff who was busy working. She questioned why the young woman was ignoring her and even asked whether she had a problem hearing.
The young woman was visibly shaken, which I found extremely uncomfortable and upsetting to witness. The café was very loud and busy at the time, so it would have been quite understandable that she hadn't heard someone calling to her.
From a customer's perspective, the manner in which the older member of staff approached the situation was extremely aggressive, and appeared as though she was looking for a confrontation. Whatever the circumstances, I cannot understand why a grown woman would think it was acceptable to speak to a much younger colleague in that way, particularly in front of customers.
It must have been a very humiliating experience for the young member of staff, and I can only hope that she is okay.
I appreciate that I may not have known the full circumstances, but as a customer, witnessing this behaviour significantly affected our experience. Staff can be busy, misunderstandings can happen, and people don't always hear one another - but there are respectful ways to deal with these situations.
I sincerely hope management reflects on what happened and considers how staff are spoken to, particularly when dealing with younger or less experienced employees. It was very disappointing to leave what should have been a pleasant family visit with this incident on my mind.
翻译：今天，我像往常一样带着孙辈们去参观了Cairnie水果农场。可惜的是，本该是一次愉快的游览，却因为我在咖啡馆里目睹的一幕而蒙上了阴影。
我们正享用着蛋糕和咖啡时，一位年长的员工几乎是在咖啡馆里冲着正在忙碌的年轻员工大喊。她质问那个年轻女子为何不理睬她，甚至询问她是不是听力有问题。
那位年轻女子显然受到了惊吓。这一幕让我看得极其不自在，也心里很难受。当时咖啡馆里吵闹喧哗、人头攒动，所以她没听到有人叫她也完全可以理解。
从顾客的角度来看，那位年纪较大的工作人员处理此事的方式极具攻击性，看起来就像是在蓄意挑起冲突。无论具体情况如何。我实在无法理解，一个成年女性怎么会觉得用那种方式与一个年纪小得多的同事说话是可以接受的，尤其是在顾客面前。
这对那位年轻的员工来说一定是一次极其羞辱的经历，我只希望她现在没事。
我知道自己可能并不了解事情的全貌，但作为顾客，目睹这种行为严重影响了我们的体验。员工们或许很忙碌，误解也时有发生。人们并不总能倾听彼此的意见——但处理这类情况还是有值得尊重的方式。
我真心希望管理层能反思所发生的一切，并审视对待员工的方式，尤其是对待年纪较轻或经验不足的员工时。本该是一次愉快的家庭出游，却因为这件事让我心生遗憾，实在令人失望。
我们正享用着蛋糕和咖啡时，一位年长的员工几乎是在咖啡馆里冲着正在忙碌的年轻员工大喊。她质问那个年轻女子为何不理睬她，甚至询问她是不是听力有问题。
那位年轻女子显然受到了惊吓。这一幕让我看得极其不自在，也心里很难受。当时咖啡馆里吵闹喧哗、人头攒动，所以她没听到有人叫她也完全可以理解。
从顾客的角度来看，那位年纪较大的工作人员处理此事的方式极具攻击性，看起来就像是在蓄意挑起冲突。无论具体情况如何。我实在无法理解，一个成年女性怎么会觉得用那种方式与一个年纪小得多的同事说话是可以接受的，尤其是在顾客面前。
这对那位年轻的员工来说一定是一次极其羞辱的经历，我只希望她现在没事。
我知道自己可能并不了解事情的全貌，但作为顾客，目睹这种行为严重影响了我们的体验。员工们或许很忙碌，误解也时有发生。人们并不总能倾听彼此的意见——但处理这类情况还是有值得尊重的方式。
我真心希望管理层能反思所发生的一切，并审视对待员工的方式，尤其是对待年纪较轻或经验不足的员工时。本该是一次愉快的家庭出游，却因为这件事让我心生遗憾，实在令人失望。
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