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Jax19
Afternoon tea disappointment.
Burgh Island的点评
点评：Bristol, United Kingdom
5133
Afternoon tea disappointment
Review of Burgh Island Hotel
Reviewed 1 week ago.
I think I put this on an old Burgh Island Tripadvisor site, so am repeating here for 2026 reviews.
2 friends and i have long wanted to visit Burgh Island Hotel, but as we can't afford to stay there we arranged a short break nearby SPECIFICALLY to go to Burgh Island Hotel, and booked afternoon tea for 14th September 2026. We booked last DECEMBER! For the Nettleford resaurant.
On arrival we were told that there was a party from the Agatha Christie Festival occupying all the Nettleford room so we would be in the Palm Court. The environment was lovely, as you would expect, but sitting in easy chairs round a VERY small low table made it hard to manage all the plates and stuff consistent with afternoon tea. You really need a proper table, as we thought we had booked. In addition the service was incredibly slow, due I'm sure to the 35 odd Agatha Christy group needing to be served. For example, warm scones arrived a good 15 minutes before the rest of the tea, so they wern't warm any more, and we had to remind them, after a long wait, for a teapot refill.
There were two options the hotel could have employed: a) If they had notified me as soon as they knew the group would be occupying the Nettleford, (which I'm sure was well AFTER we had booked our tea last year) we could have had the option of having our tea in the Nettleford the next day instead, as we were in Devon for three nights, but we were not told till we arrived. or b) The larger restaurant was completely empty all afternoon, so the Agatha Christie group could have been put in there so that we, and maybe others, could have been in the Nettleford as booked and enjoyed our tea in comfort.
The building and the staff were lovely and without this poor management of bookings this would have been a 5 star review, but as it is I felt we were marginalised in favour of a large lucrative group who probably booked after we did. Suggest the managment have a look at this and the implications for other customers, and consider whether having a large goup is such a good idea. I wonder how people who were actually staying there felt about it?
Have done a written complaint to Burgh Island direct but no response.
5133
Afternoon tea disappointment
Review of Burgh Island Hotel
Reviewed 1 week ago.
I think I put this on an old Burgh Island Tripadvisor site, so am repeating here for 2026 reviews.
2 friends and i have long wanted to visit Burgh Island Hotel, but as we can't afford to stay there we arranged a short break nearby SPECIFICALLY to go to Burgh Island Hotel, and booked afternoon tea for 14th September 2026. We booked last DECEMBER! For the Nettleford resaurant.
On arrival we were told that there was a party from the Agatha Christie Festival occupying all the Nettleford room so we would be in the Palm Court. The environment was lovely, as you would expect, but sitting in easy chairs round a VERY small low table made it hard to manage all the plates and stuff consistent with afternoon tea. You really need a proper table, as we thought we had booked. In addition the service was incredibly slow, due I'm sure to the 35 odd Agatha Christy group needing to be served. For example, warm scones arrived a good 15 minutes before the rest of the tea, so they wern't warm any more, and we had to remind them, after a long wait, for a teapot refill.
There were two options the hotel could have employed: a) If they had notified me as soon as they knew the group would be occupying the Nettleford, (which I'm sure was well AFTER we had booked our tea last year) we could have had the option of having our tea in the Nettleford the next day instead, as we were in Devon for three nights, but we were not told till we arrived. or b) The larger restaurant was completely empty all afternoon, so the Agatha Christie group could have been put in there so that we, and maybe others, could have been in the Nettleford as booked and enjoyed our tea in comfort.
The building and the staff were lovely and without this poor management of bookings this would have been a 5 star review, but as it is I felt we were marginalised in favour of a large lucrative group who probably booked after we did. Suggest the managment have a look at this and the implications for other customers, and consider whether having a large goup is such a good idea. I wonder how people who were actually staying there felt about it?
Have done a written complaint to Burgh Island direct but no response.
翻译：英国布里斯托尔
5133
下午茶体验令人失望
关于伯格岛酒店的评论
评论发布于1周前。
我印象中曾在以前的伯格岛相关内容页面上发过这条评论，因此为了2026年的评价参考，现在此重新发布一遍。
我和两位朋友一直都希望能造访伯格岛酒店，但由于经济原因无法入住，于是特意安排了一次在附近的短途旅行，目的就是去伯格岛酒店。我们预订了2026年9月14日的下午茶服务。其实我们去年12月就预订好了！预订的地点是内特尔福德餐厅。抵达后我们得知，阿加莎·克里斯蒂节的一个团体占用了整个Nettleford厅，因此我们只能安排在Palm Court厅。环境确实不错，也在意料之中，但坐在舒适的扶手椅上，围着一张非常小且低矮的桌子，很难妥善放置品茶时所需的各类盘碟和用具。其实我们原以为自己预订的就是一张正规的桌子。此外，服务也极其缓慢。想必是因为有35人左右的阿加莎·克里斯蒂旅行团需要服务吧。比如，热松饼在其他茶点送达前15分钟左右就送来了，结果等我们收到时已经不再热了；在等了许久之后，我们还不得不提醒他们给茶壶添茶。
酒店其实有两种办法可以采用：a) 一旦得知该旅行团将入住内特尔福德厅，就立刻通知我。（我敢肯定，那是在我们去年预订下午茶之后很久的事了）由于我们在德文郡逗留了三个晚上，我们本可以选择在第二天到Nettleford餐厅享用下午茶的；但直到抵达后我们才得知这一选项。或者 b) 那家较大的餐厅整个下午都空无一人，因此原本可以把阿加莎·克里斯蒂旅行团安排到那里，这样我们——或许还有其他客人——就能按原定计划在Nettleford餐厅舒适地享用下午茶了。这家酒店及其员工都很不错。若不是预订管理环节存在问题，这原本会是一篇五星好评。但实际上，我们似乎被忽视了，而酒店则更偏爱那个很可能在我们之后才预订的大型旅游团。建议管理层留意一下这个问题及其对其他顾客的影响，并认真考虑一下接待大型旅游团是否真的是个好主意。我很好奇那些真正住在那里的人对此作何感想？
我已经直接向Burgh Island提交了书面投诉，但没有任何回复。
5133
下午茶体验令人失望
关于伯格岛酒店的评论
评论发布于1周前。
我印象中曾在以前的伯格岛相关内容页面上发过这条评论，因此为了2026年的评价参考，现在此重新发布一遍。
我和两位朋友一直都希望能造访伯格岛酒店，但由于经济原因无法入住，于是特意安排了一次在附近的短途旅行，目的就是去伯格岛酒店。我们预订了2026年9月14日的下午茶服务。其实我们去年12月就预订好了！预订的地点是内特尔福德餐厅。抵达后我们得知，阿加莎·克里斯蒂节的一个团体占用了整个Nettleford厅，因此我们只能安排在Palm Court厅。环境确实不错，也在意料之中，但坐在舒适的扶手椅上，围着一张非常小且低矮的桌子，很难妥善放置品茶时所需的各类盘碟和用具。其实我们原以为自己预订的就是一张正规的桌子。此外，服务也极其缓慢。想必是因为有35人左右的阿加莎·克里斯蒂旅行团需要服务吧。比如，热松饼在其他茶点送达前15分钟左右就送来了，结果等我们收到时已经不再热了；在等了许久之后，我们还不得不提醒他们给茶壶添茶。
酒店其实有两种办法可以采用：a) 一旦得知该旅行团将入住内特尔福德厅，就立刻通知我。（我敢肯定，那是在我们去年预订下午茶之后很久的事了）由于我们在德文郡逗留了三个晚上，我们本可以选择在第二天到Nettleford餐厅享用下午茶的；但直到抵达后我们才得知这一选项。或者 b) 那家较大的餐厅整个下午都空无一人，因此原本可以把阿加莎·克里斯蒂旅行团安排到那里，这样我们——或许还有其他客人——就能按原定计划在Nettleford餐厅舒适地享用下午茶了。这家酒店及其员工都很不错。若不是预订管理环节存在问题，这原本会是一篇五星好评。但实际上，我们似乎被忽视了，而酒店则更偏爱那个很可能在我们之后才预订的大型旅游团。建议管理层留意一下这个问题及其对其他顾客的影响，并认真考虑一下接待大型旅游团是否真的是个好主意。我很好奇那些真正住在那里的人对此作何感想？
我已经直接向Burgh Island提交了书面投诉，但没有任何回复。
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