下载App
旅行
账户
annabm659
Very disappointing ruined by the extremely rude driver
Volk’s Electric Railway的点评
点评：We took a trip up to the halfway point. On our return we went to where we had been dropped off and waited behind the gate. When the train approached the EXTREMELY rude driver told us to cross to the other side, in a very offhand manner. We held up our ticket to indicate we wanted to get on the train, and he ignored us and told us again to cross to the other side! We were very confused, but did as we were 'ordered' to do. Whilst doing this he 'barked' orders at us to wait at the platform, we were then ordered to get on the train. I told him that his customer service manner needed some work and that there are no signs to indicate what we were supposed to do, for safety we were waiting at the gates. He was so obnoxious and didn't care about ruining our experience, which it did, because we were so shocked and shaken up, that we couldn't enjoy the journey. I told him it was our first time and it wasn't clear what to do. He had zero empathy and customer care. The only other 2 people on the train were also outraged on our behalf and came with us to complain at the office. I would NEVER travel on this railway again. This should be an enjoyable experience, money is tight and this was a,'treat' ruined by the rudest man I've ever encountered.
翻译：我们坐火车到了半程。回程时，我们回到下车的地方，在闸门后面等着。火车快到的时候，那个极其粗鲁的司机粗鲁地让我们过到另一边去。我们举起车票示意我们想上车，他却无视我们，再次让我们过到另一边去！我们非常困惑，但还是按照“命令”做了。他一边说着，一边“吼”着让我们在站台上等，然后又命令我们上车。我告诉他，他的客服态度需要改进，而且为了安全起见，我们只能在闸门处等着，没有任何指示牌指示我们应该做什么。他太讨厌了，根本不关心会不会破坏我们的体验，毕竟我们当时太震惊、太紧张了，根本没法享受旅程。我告诉他，这是我们第一次坐火车，完全不知道该怎么办。他一点同情心和客服意识都没有。火车上仅有的另外两个人也为我们感到愤怒，并和我们一起去办公室投诉。我再也不会坐这条火车了。这本该是一次愉快的体验，可现在手头拮据，而这次“盛宴”却被我遇到过的最粗鲁的男人毁了。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
