点评:The classes are fine, this review concerns the difficulty in booking online, or being able to get a class booking at all. The booking system has a very poor user experience and the classes are often inaccessible because it is necessary to book a long time in advance, because the classes fill up so fast- If the classes are really so popular, they need to provide more so that we can actually use our memberships to keep fit without having to build my whole life around getting into aquafit classes.
I suspect that is is due to more to basic flaws in the user experience of the booking system- are making the classes seem more popular because the system works so badly- it's not possible to cancel a booked class online for example. In short, the booking system excludes a lot of people and it does not comply with basic usability standards. I have talked to Freedom Leisure about this but they don't seem to understand or care. I am not usually someone who writes negative reviews, but we have limited access to aquafitness classes in Brighton, and whoever is in charge of their website and apps needs to educate themselves about making a usable user experience.
翻译:课程不错,这篇评论涉及在线预订的难度,或者根本无法预订课程。预订系统的用户体验非常差,而且课程经常无法访问,因为需要提前很长时间预订,因为课程很快就满了——如果课程真的如此受欢迎,他们需要提供更多服务,以便我们能够真正使用我们的会员资格来保持健康,而不必将我的整个生活都花在参加水上健身课程上。
我怀疑这更多的是由于预订系统的用户体验存在基本缺陷——由于系统运行不佳,课程看起来更受欢迎——例如,无法取消在线预订的课程。简而言之,预订系统排除了很多人,它不符合基本的可用性标准。我曾与 Freedom Leisure 谈过这个问题,但他们似乎不理解也不关心。我通常不会写负面评论,但我们在布莱顿参加水上健身课程的机会有限,负责他们网站和应用程序的人都需要学习如何提供可用的用户体验。