点评:I have been a customer of San Juan Backcountry for years. I am sorry to say that this company has become horrible to do business with. I tried to rent a machine this past October. I needed to ask a few questions so I emailed the company. I didn't hear back, so I called and left a message. I didn't hear back. I called again and finally got Jessica, one of the owners. I was able to get my questions answered so I could book a reservation. I ended up having to cancel that reservation due to inclement weather. San Juan Backcountry charges a 10% cancellation fee, which is understandable. What I don't understand is that I was charged 15% for my cancellation fee. Over the past two months I have tried to contact Jessica, at San Juan Backcountry, to get the overcharged amount returned to me. I have sent two emails and left two detailed voicemails over those 8 weeks, allowing ample time for a response. No one has returned my messages. It appears San Juan Backcountry is not concerned about overcharging their customers. Beware of this company. There are other options for adventure rentals in the area and I encourage you to look elsewhere.
翻译:多年来我一直是圣胡安偏远地区的客户。我很遗憾地说,与这家公司做生意已经变得很糟糕。去年十月我试图租一台机器。我需要问一些问题,所以我给该公司发了电子邮件。我没有收到回复,所以我打电话并留言。我没有听到回复。我再次打电话,终于找到了业主之一杰西卡。我的问题得到了解答,这样我就可以预订了。由于天气恶劣,我最终不得不取消预订。 San Juan Backcountry 收取 10% 的取消费用,这是可以理解的。我不明白的是,我被收取了 15% 的取消费。在过去的两个月里,我试图联系圣胡安偏远地区的杰西卡,以将多收的金额退还给我。在这 8 周内,我发送了两封电子邮件并留下了两封详细的语音邮件,以便有充足的时间进行回复。没有人回复我的消息。 San Juan Backcountry 似乎并不担心向客户收取过高费用。小心这家公司。该地区还有其他冒险租赁选择,我鼓励您去其他地方寻找。