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Another Stay
Duck Bay Loch Lomond的点评
点评：We recently stayed at Duck Bay for a second visit. Our first stay was excellent, which is why we decided to return. Unfortunately, this visit didn't live up to the high standard we experienced the first time.
We stayed in Room 12, which is located right beside the main entrance. As a result, we heard a constant stream of people coming and going, with a lot of foot traffic throughout our stay. The room's windows are directly beside the entrance and the accessible access ramp, so there was very little peace and quiet.
The following morning, we were woken by a lady leaning against our window while smoking and, what I can only assume, watching music videos on her phone at a very loud volume. Being woken by both cigarette smoke coming into the room and loud music was extremely disappointing. We also noticed on several occasions that people were standing or leaning against the windows and walls of our room while smoking.
When we returned to the room, there was a sign stating that the smoking area was outside the hotel to the left. However, it wasn't particularly clear whether that meant to the left when exiting or entering the building, and it certainly didn't seem to stop people smoking directly outside Room 12.
We mentioned the issue to the reception staff during our stay, but unfortunately they didn't seem particularly interested. I also contacted head office by email and, despite sending four emails, I received nothing more than an acknowledgement. The lack of any meaningful response was disappointing and left me feeling that our concerns weren't taken seriously.
That said, I do want to highlight the positives. The staff in the bar, restaurant and at breakfast were all excellent, friendly, welcoming and a credit to Duck Bay. The food and service were very good, which makes it even more disappointing that our concerns about the room and the lack of follow-up overshadowed what could have been another enjoyable stay.
I hope this feedback is taken on board. We know from our first visit that Duck Bay is capable of providing a fantastic experience, but I would strongly recommend avoiding Room 12 if you're looking for a peaceful stay.
We stayed in Room 12, which is located right beside the main entrance. As a result, we heard a constant stream of people coming and going, with a lot of foot traffic throughout our stay. The room's windows are directly beside the entrance and the accessible access ramp, so there was very little peace and quiet.
The following morning, we were woken by a lady leaning against our window while smoking and, what I can only assume, watching music videos on her phone at a very loud volume. Being woken by both cigarette smoke coming into the room and loud music was extremely disappointing. We also noticed on several occasions that people were standing or leaning against the windows and walls of our room while smoking.
When we returned to the room, there was a sign stating that the smoking area was outside the hotel to the left. However, it wasn't particularly clear whether that meant to the left when exiting or entering the building, and it certainly didn't seem to stop people smoking directly outside Room 12.
We mentioned the issue to the reception staff during our stay, but unfortunately they didn't seem particularly interested. I also contacted head office by email and, despite sending four emails, I received nothing more than an acknowledgement. The lack of any meaningful response was disappointing and left me feeling that our concerns weren't taken seriously.
That said, I do want to highlight the positives. The staff in the bar, restaurant and at breakfast were all excellent, friendly, welcoming and a credit to Duck Bay. The food and service were very good, which makes it even more disappointing that our concerns about the room and the lack of follow-up overshadowed what could have been another enjoyable stay.
I hope this feedback is taken on board. We know from our first visit that Duck Bay is capable of providing a fantastic experience, but I would strongly recommend avoiding Room 12 if you're looking for a peaceful stay.
翻译：我们最近第二次入住Duck Bay度假村。第一次入住体验极佳，所以我们才决定再次光临。可惜这次的体验并未达到我们第一次所期望的高标准。
我们住在第12号房，它就在主入口旁边。因此，整个住宿期间我们都能听到络绎不绝的行人进出声，门口也一直很热闹。房间的窗户正好对着入口以及无障碍坡道。因此，几乎没有任何宁静与安宁可言。
第二天早上，我们被一位女士吵醒了。她靠在我们的窗边抽烟，我猜她还把手机音量开得很大，正在看音乐视频。烟雾和嘈杂的音乐一同钻进房间，真是令人极其失望。我们还多次注意到，有人一边抽烟，一边站在或倚靠在我们房间的窗户和墙边。
当我们回到房间时，。有个指示牌写着吸烟区在酒店外的左侧。不过，并不太清楚这里说的“左侧”是指出门后还是进门时的左侧；而且显然这也没能阻止人们在12号房门外吸烟。
入住期间我们向前台工作人员提到过这个问题，但很遗憾他们似乎并不怎么在意。我还通过电子邮件联系了总部，尽管发了四封邮件，。我只收到了一封确认收到信息的回复而已。没有任何实质性的回应，这让我很失望，也让我觉得我们的担忧并未被重视。
不过，我还是要指出一些优点。酒吧、餐厅以及早餐服务区的员工都非常出色，友善又热情，堪称Duck Bay的骄傲。食物和服务也都相当不错。真可惜，我们对房间状况以及后续处理不当的担忧，掩盖了这次本可以愉快的住宿体验。
希望贵方能重视我们的反馈。根据我们第一次入住的经历，我们知道Duck Bay完全有能力为客人提供出色的体验；不过，如果您希望享受一个宁静的假期，我强烈建议避开12号房间。
我们住在第12号房，它就在主入口旁边。因此，整个住宿期间我们都能听到络绎不绝的行人进出声，门口也一直很热闹。房间的窗户正好对着入口以及无障碍坡道。因此，几乎没有任何宁静与安宁可言。
第二天早上，我们被一位女士吵醒了。她靠在我们的窗边抽烟，我猜她还把手机音量开得很大，正在看音乐视频。烟雾和嘈杂的音乐一同钻进房间，真是令人极其失望。我们还多次注意到，有人一边抽烟，一边站在或倚靠在我们房间的窗户和墙边。
当我们回到房间时，。有个指示牌写着吸烟区在酒店外的左侧。不过，并不太清楚这里说的“左侧”是指出门后还是进门时的左侧；而且显然这也没能阻止人们在12号房门外吸烟。
入住期间我们向前台工作人员提到过这个问题，但很遗憾他们似乎并不怎么在意。我还通过电子邮件联系了总部，尽管发了四封邮件，。我只收到了一封确认收到信息的回复而已。没有任何实质性的回应，这让我很失望，也让我觉得我们的担忧并未被重视。
不过，我还是要指出一些优点。酒吧、餐厅以及早餐服务区的员工都非常出色，友善又热情，堪称Duck Bay的骄傲。食物和服务也都相当不错。真可惜，我们对房间状况以及后续处理不当的担忧，掩盖了这次本可以愉快的住宿体验。
希望贵方能重视我们的反馈。根据我们第一次入住的经历，我们知道Duck Bay完全有能力为客人提供出色的体验；不过，如果您希望享受一个宁静的假期，我强烈建议避开12号房间。
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