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Ambassador75****
Dissapointing
Waterworld的点评
点评：I am extremely disappointed with my recent visit to your park.
I booked a session for seven people and paid over £200 for the experience. We arrived at 2:30 pm, but immediately encountered problems finding a parking space. Once inside, the queues for every slide were incredibly long. After spending around two hours at the park, my children had only managed to go on three slides, which was extremely disappointing considering the amount we paid and the limited time available.
The overall cleanliness and hygiene standards were also very poor. The changing rooms and toilets were extremely dirty and clearly not maintained to an acceptable standard. Even waiting to use the changing facilities took a very long time due to the number of people trying to access them.
To make matters worse, our experience ended on a very unpleasant note. While my children were getting changed before leaving, a security guard approached me and told me that I needed to leave because I was blocking the passageway. I explained that I was waiting for my children and could not leave without them, but he continued to raise his voice and told me that, as a security guard, I should listen to him. I found his attitude intimidating and completely inappropriate. I understand that staff have responsibilities, but customers should still be treated with respect and professionalism.
In my opinion, the park is allowing far too many visitors into each time slot, which results in extremely long queues, overcrowding, and an unpleasant experience for customers. The number of bookings per session should be significantly reduced to ensure visitors can actually enjoy the facilities they have paid for.
I also strongly believe that much more attention needs to be given to cleanliness and hygiene, as the current standards are unacceptable.
Overall, this visit was very disappointing, especially given the cost of the tickets. I hope you will take this feedback seriously and make improvements to both capacity management and cleanliness standards.
I booked a session for seven people and paid over £200 for the experience. We arrived at 2:30 pm, but immediately encountered problems finding a parking space. Once inside, the queues for every slide were incredibly long. After spending around two hours at the park, my children had only managed to go on three slides, which was extremely disappointing considering the amount we paid and the limited time available.
The overall cleanliness and hygiene standards were also very poor. The changing rooms and toilets were extremely dirty and clearly not maintained to an acceptable standard. Even waiting to use the changing facilities took a very long time due to the number of people trying to access them.
To make matters worse, our experience ended on a very unpleasant note. While my children were getting changed before leaving, a security guard approached me and told me that I needed to leave because I was blocking the passageway. I explained that I was waiting for my children and could not leave without them, but he continued to raise his voice and told me that, as a security guard, I should listen to him. I found his attitude intimidating and completely inappropriate. I understand that staff have responsibilities, but customers should still be treated with respect and professionalism.
In my opinion, the park is allowing far too many visitors into each time slot, which results in extremely long queues, overcrowding, and an unpleasant experience for customers. The number of bookings per session should be significantly reduced to ensure visitors can actually enjoy the facilities they have paid for.
I also strongly believe that much more attention needs to be given to cleanliness and hygiene, as the current standards are unacceptable.
Overall, this visit was very disappointing, especially given the cost of the tickets. I hope you will take this feedback seriously and make improvements to both capacity management and cleanliness standards.
翻译：我对最近参观贵公园的经历感到非常失望。
我为七个人预订了入园名额，并为此支付了200多英镑。我们下午2点半到达，但立刻就遇到了找不到停车位的难题。进入公园后，每个滑梯前的排队队伍都长得惊人。在公园里待了大约两小时后，我的孩子们只玩到了三个滑梯而已。考虑到我们支付的高额费用以及可用时间十分有限，这样的体验实在令人大失所望。整体的清洁与卫生状况也极其糟糕。更衣室和厕所脏乱不堪，显然没有达到应有的卫生标准。由于有大量人群试图使用更衣设施，就连排队等候的时间也变得极其漫长。
更糟糕的是，我们的体验最后以极其不愉快的方式收尾。就在我的孩子们准备离开前换衣服时……一名保安走过来对我说，我必须离开，因为我挡住了通道。我解释说我正在等我的孩子们，没有他们我无法离开，但他还是提高嗓门，声称作为保安我应当听从他的命令。我觉得他的态度颇具威慑力且完全不妥。我理解工作人员有责任，但顾客仍应得到尊重与专业的对待。
在我看来，公园在每个时间段允许入场的游客数量实在过多，导致排队时间极长、人群拥挤不堪，游客的体验也变得极差。应当大幅减少每个时段的预约人数，这样才能确保游客真正享受到他们花钱购买的设施与服务。
我还坚信，公园必须更加重视清洁与卫生问题，目前的标准实在令人无法接受。
总的来说，这次游玩经历非常令人失望。尤其是考虑到票价如此昂贵。希望贵方能认真对待这一反馈，切实改进容量管理及清洁标准。
我为七个人预订了入园名额，并为此支付了200多英镑。我们下午2点半到达，但立刻就遇到了找不到停车位的难题。进入公园后，每个滑梯前的排队队伍都长得惊人。在公园里待了大约两小时后，我的孩子们只玩到了三个滑梯而已。考虑到我们支付的高额费用以及可用时间十分有限，这样的体验实在令人大失所望。整体的清洁与卫生状况也极其糟糕。更衣室和厕所脏乱不堪，显然没有达到应有的卫生标准。由于有大量人群试图使用更衣设施，就连排队等候的时间也变得极其漫长。
更糟糕的是，我们的体验最后以极其不愉快的方式收尾。就在我的孩子们准备离开前换衣服时……一名保安走过来对我说，我必须离开，因为我挡住了通道。我解释说我正在等我的孩子们，没有他们我无法离开，但他还是提高嗓门，声称作为保安我应当听从他的命令。我觉得他的态度颇具威慑力且完全不妥。我理解工作人员有责任，但顾客仍应得到尊重与专业的对待。
在我看来，公园在每个时间段允许入场的游客数量实在过多，导致排队时间极长、人群拥挤不堪，游客的体验也变得极差。应当大幅减少每个时段的预约人数，这样才能确保游客真正享受到他们花钱购买的设施与服务。
我还坚信，公园必须更加重视清洁与卫生问题，目前的标准实在令人无法接受。
总的来说，这次游玩经历非常令人失望。尤其是考虑到票价如此昂贵。希望贵方能认真对待这一反馈，切实改进容量管理及清洁标准。
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