Cycling tour in Umbria - use another company - Eurobike Radreisen (Obertrum am See) - Eurobike Radreisen - 10条旅客点评与比价

pranav p

Cycling tour in Umbria - use another company

Eurobike Radreisen的点评

2026年06月25日发布于: 海外

点评：We arranged a cycling holiday in Umbria for 5 days. While Eurobike have a good app their physical support is very poor and frankly unacceptable. The office is based in Pisa - almost 3 hours away. No one local to help. Not even a local bike shop. I really don't understand how they can offer a cycling holiday with bike rentals and no support at hand. I had a problem with my bike on day one and nothing could be done for 24 hours. I was refunded a nominal amount for 1 day but that is not the point - I was there to cycle with friends. There were a number of other issues including misinformation - a WhatsApp number - not working, the replacement bike had the mudguard pushed against the wheel - so clearly not checked in advance/skipping gears, overall poor quality bikes both standard and electric compared to other companies we have used in the past. Sadly we will not use them again and would recommend caution for anyone considering using their services.

翻译：我们预订了为期五天的翁布里亚骑行假期。虽然 Eurobike 的应用程序不错，但他们的实体售后服务非常糟糕，简直令人无法接受。他们的办公室设在比萨——距离我们这里将近三个小时的车程。当地没有可以提供帮助的人，甚至连一家自行车店都没有。我实在不明白，他们怎么能提供自行车租赁服务，却不提供任何售后支持。第一天我的自行车就出了问题，24 小时过去了，他们仍然束手无策。他们只象征性地退还了我一天的费用，但这根本不是重点——我来这里是为了和朋友们一起骑行。此外，还有其他一些问题，比如信息错误——他们提供的 WhatsApp 号码根本打不通；更换的自行车挡泥板顶着车轮——显然事先没有检查过，而且变速器还会跳档；总的来说，无论是普通自行车还是电动自行车，质量都比我们以前用过的其他公司差很多。很遗憾，我们以后不会再使用他们的服务了，也建议任何考虑使用他们服务的人谨慎选择。

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