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Alana D
Awful App and Support
Unseen Pass的点评
点评：Our group had a very frustrating experience with the app that was used to navigate through the trails. Error messages kept popping up to verify our age and it kept us on pave roads for the entire time that we were trying to navigate the river route. At one point, it told us to turn down what turned out to be a person's driveway. The app then shut down. When we contacted the store, we had to call back multiple times and finally got a map texted to us. Unfortunately, we were in an area with no service so we could not download the map. We ended up backtracking the way we came and just turning the vehicle in. I hope other people don't experience what we did. When we communicated this to the manager, no effort was made to rectify the situation whatsoever. We were told we missed a turn. The question then is why did it not turn us around to get back in the route?! But honestly, we were glued to the phone making sure we were going the right way. We never exceeded 35 mph in order to stay focused on the directions. When you rent from them, it is not just the vehicle; it is the experience so all the parts of it need to work, including the app.
翻译：我们一行人使用导航应用程序的经历非常糟糕。应用程序不断弹出错误信息，要求我们验证年龄，而且在我们尝试沿着河边路线行驶时，它却一直让我们沿着铺装道路行驶。有一次，它指示我们拐进一条路，结果发现那是别人家的车道。之后应用程序就崩溃了。我们联系了门店，不得不反复拨打电话，最终才收到一条包含地图的短信。不幸的是，我们当时身处没有信号的区域，所以无法下载地图。最后，我们只好原路返回，把车还了回去。我希望其他人不要遇到和我们一样的情况。当我们向经理反映这个问题时，他们完全没有采取任何措施来解决问题。他们只是告诉我们错过了一个路口。问题是，为什么应用程序没有引导我们掉头回到正确的路线上呢？！说实话，我们当时一直盯着手机，确保自己没有走错路。为了集中注意力看导航，我们车速从未超过35英里/小时。当你从他们那里租车时，不仅仅是租车；而是一种体验，所以所有环节都需要正常运作，包括应用程序。
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