点评:Have been here many times and I have always enjoyed the food and atmosphere. However, booked for Easter Sunday dinner and it was a disaster to say the least.
Booked for 3pm, at 3.30pm staff were building tables and setting up in a separate part of the building, never used by the restaurant.
Seated at our bare table at 3.40pm and table was not approached by any staff until 4pm. After taking our starter and mains orders , we asked for glasses, table water etc which came after the starters, after further request for them. We received our mains at 4.45pm at 10 min intervals so no one ate together, fresh cutlery was not provided so we had to share our cutlery.
We had four children in our family, two of which are autistic and ADHD, one child had to be taken home after being in the building for an hour and hadn't even been given a glass of water. The other child lay on the ground self regulating as the crowds of people and noise in the room was extremely over stimulating.
The queue for the toilets was a 15 minute wait, as the capacity of the restaurant was more than doubled. The queue into the restaurant was stretching out on to the road where people were queuing for over an hour for their booking.
This was most definitely a huge error on the side of greed by management who chose to over book and under prepare. Really felt for the staff as they were not able to cope and were taking the brunt of the complaints by every single customer I spoke to that day. Also everyone in my family enjoyed the food when it did arrive, I just wish we had all left when one of the kids had to leave.
Hopefully the restaurant can recover from this but the 14 people in my booking will not be returning.
翻译:来过这里很多次,我一直都很喜欢这里的食物和氛围。然而,预订了复活节周日晚餐,至少可以说这是一场灾难。
预订了下午 3 点,3 点 30 分,工作人员在建筑的另一个部分搭建桌子并摆放,餐厅从未使用过。
下午 3 点 40 分,我们坐在空荡荡的桌子旁,直到下午 4 点才有工作人员过来。在拿了开胃菜和主菜的订单后,我们要求提供杯子、桌上水等,这些都是在开胃菜之后送来的,我们进一步要求了。我们在下午 4 点 45 分以 10 分钟的间隔收到了主菜,所以没有人一起吃饭,没有提供新鲜的餐具,所以我们不得不共用餐具。
我们家有四个孩子,其中两个患有自闭症和注意力缺陷多动症,一个孩子在建筑里待了一个小时后不得不被带回家,甚至没有得到一杯水。另一个孩子躺在地上自我调节,因为房间里的人群和噪音非常刺激。
由于餐厅的容量增加了一倍多,上厕所的队伍排了 15 分钟。餐厅的队伍一直排到了马路上,人们为了预定的座位排了一个多小时的队。
这绝对是管理层贪婪犯下的一个巨大的错误,他们选择超额预订,准备不足。真的很同情员工,因为他们无法应付,而且在那天我交谈过的每一位顾客的抱怨中,他们首当其冲。而且,当食物送来时,我家里的每个人都很享受,我只是希望当一个孩子不得不离开时,我们都离开。
希望餐厅能从这次事件中恢复过来,但我预订的 14 个人不会再回来了。