点评:Unfortunately having to write this as feel completely conned by this place. Booked a fear forest experience WITH ZIPLINE and after paying £148 we got there and there was no zipline. When emailed again after a week of no response , they simply said that they had put something else to replace it on the night of similar value. This was a portacabin that you walked through. I booked the zipline as the main attraction as we had never done one before as a family. I would never of paid that amount for the fear forest and whatever else was replacing it. False advertising and terrible customer service, had to drag a response out of them. They also took an additional £85 out of my account when the website crashed which I now have to raise a lengthy dispute against as they “have no evidence of this”. Shockingly bad experience and I’ll never return to Colin Glen which is a shame as I’ve used it a lot over the years. Do better!
翻译:很遗憾,我不得不写下这篇评论,因为我感觉被这个地方彻底骗了。我预订了一个包含滑索的“恐惧森林”体验,支付了148英镑后,到了现场却发现根本没有滑索。一周后,我再次发邮件询问,他们却杳无音信。他们只是说当晚安排了另一个价值相近的项目来替代滑索,结果却是一个只能步行穿过的简易房。我预订滑索是因为它是我们全家第一次体验,而且是主要项目。如果真是因为这个所谓的“恐惧森林”和替代项目,我绝对不会支付这么多钱。这是虚假宣传,客服服务也差劲透顶,我费了好大劲才让他们回复。更糟糕的是,网站崩溃时,他们还从我的账户里额外扣了85英镑,现在我不得不就此事发起漫长的申诉,因为他们“没有证据”。这次体验真是糟糕透顶,我以后再也不会去Colin Glen了,真是太可惜了,因为这些年来我经常去那里。希望他们能做得更好!