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Xhara71
Don't use for a bespoke tour
Inspiring Ecuador的点评
点评：Had a disappointing experience with this company, who organised my excursions in the Galapagos. Originally the communication was excellent, they requested I paid for all my tours upfront and informed me I would receive my vouchers for the 3 trips organised (this was a bespoke tour) 30 days before.
About 2 weeks before I received another message saying the vouchers would be sent next week. This never happened. I should have chased it up but I was busy myself.
So all I knew when I arrived at Baltra airport was that I was to be met by their representative at arrivals. No one was there. I tried ringing them (it says they have 24hr service on their website) but no one answered. After waiting 40 minutes I decided to get the bus as I had a ferry to catch. At this point they rang me (I'd left several messages) and explained that the representative would be waiting after the barge you have to take to get off Baltra island.
I arrived in Puerto Ayora where the rep got me my ferry ticket but knew nothing about my activity for the next day. Again I tried unsuccessfully phoning them. So I arrived at my hotel with no idea as to where or when my trip to Los Tuneles was taking place.
A robust text msg got a suitable response and finally I received my full itinerary and I was able to get to Los Tuneles. As an apology they offered me a few meal at the Royal Rock which I appreciated.
However there was also an issue with my second trip, las Tintoreras. Originally it was booked for 8-11am which gave me enough time to get to the airport for a 2pm flight. However when I got my final itinerary it had been changed to 10-12.30. This was extremely tight and added unnecessary stress to the morning. I ended up cutting the trip short to make sure I got my flight There are trips that leave at 8 but despite taking my money for the trip some 5 months earlier they clearly left it late to book and could only get the later trip.
My final trip from San Cristobal went fine but overall I found this company far from inspiring
About 2 weeks before I received another message saying the vouchers would be sent next week. This never happened. I should have chased it up but I was busy myself.
So all I knew when I arrived at Baltra airport was that I was to be met by their representative at arrivals. No one was there. I tried ringing them (it says they have 24hr service on their website) but no one answered. After waiting 40 minutes I decided to get the bus as I had a ferry to catch. At this point they rang me (I'd left several messages) and explained that the representative would be waiting after the barge you have to take to get off Baltra island.
I arrived in Puerto Ayora where the rep got me my ferry ticket but knew nothing about my activity for the next day. Again I tried unsuccessfully phoning them. So I arrived at my hotel with no idea as to where or when my trip to Los Tuneles was taking place.
A robust text msg got a suitable response and finally I received my full itinerary and I was able to get to Los Tuneles. As an apology they offered me a few meal at the Royal Rock which I appreciated.
However there was also an issue with my second trip, las Tintoreras. Originally it was booked for 8-11am which gave me enough time to get to the airport for a 2pm flight. However when I got my final itinerary it had been changed to 10-12.30. This was extremely tight and added unnecessary stress to the morning. I ended up cutting the trip short to make sure I got my flight There are trips that leave at 8 but despite taking my money for the trip some 5 months earlier they clearly left it late to book and could only get the later trip.
My final trip from San Cristobal went fine but overall I found this company far from inspiring
翻译：在这家公司组织了我在加拉帕戈斯群岛的旅行，经历了一次令人失望的经历。最初沟通非常好，他们要求我预先支付所有旅行费用，并通知我将在 30 天前收到组织的 3 次旅行（这是定制旅行）的优惠券。
大约两周前，我收到另一条消息，说优惠券将于下周发送。这从未发生过。我本应该追上去的，但我自己很忙。
因此，当我到达巴尔特拉机场时，我只知道他们的代表将在抵达时迎接我。那里没有人。我尝试给他们打电话（网站上说他们有 24 小时服务），但没有人接听。等了 40 分钟后，我决定坐巴士，因为我要赶渡轮。这时他们给我打电话（我留下了几条消息）并解释说，代表将在您必须乘坐的驳船离开巴尔特拉岛之后等待。
我抵达阿约拉港，工作人员给了我渡轮票，但对我第二天的活动一无所知。我再次尝试给他们打电话，但没有成功。所以我到达酒店时并不知道我的洛斯图内莱斯之旅是在何时何地进行的。
一条可靠的短信得到了合适的回复，最后我收到了完整的行程，并且能够到达洛斯图内莱斯。作为道歉，他们请我在皇家岩石酒店吃了几顿饭，我很感激。
然而，我的第二次旅行，las Tintoreras，也有一个问题。最初预订的是上午 8 点至 11 点，这样我就有足够的时间前往机场搭乘下午 2 点的航班。然而，当我得到最终行程时，它已更改为10-12.30。这非常紧张，给早上增加了不必要的压力。我最终缩短了行程，以确保我能赶上航班。有些航班在 8 点出发，但尽管我提前大约 5 个月拿走了我的旅行费用，但他们显然推迟了预订，只能乘坐较晚的航班。
我从圣克里斯托瓦尔出发的最后一次旅行很顺利，但总的来说，我发现这家公司远非鼓舞人心
大约两周前，我收到另一条消息，说优惠券将于下周发送。这从未发生过。我本应该追上去的，但我自己很忙。
因此，当我到达巴尔特拉机场时，我只知道他们的代表将在抵达时迎接我。那里没有人。我尝试给他们打电话（网站上说他们有 24 小时服务），但没有人接听。等了 40 分钟后，我决定坐巴士，因为我要赶渡轮。这时他们给我打电话（我留下了几条消息）并解释说，代表将在您必须乘坐的驳船离开巴尔特拉岛之后等待。
我抵达阿约拉港，工作人员给了我渡轮票，但对我第二天的活动一无所知。我再次尝试给他们打电话，但没有成功。所以我到达酒店时并不知道我的洛斯图内莱斯之旅是在何时何地进行的。
一条可靠的短信得到了合适的回复，最后我收到了完整的行程，并且能够到达洛斯图内莱斯。作为道歉，他们请我在皇家岩石酒店吃了几顿饭，我很感激。
然而，我的第二次旅行，las Tintoreras，也有一个问题。最初预订的是上午 8 点至 11 点，这样我就有足够的时间前往机场搭乘下午 2 点的航班。然而，当我得到最终行程时，它已更改为10-12.30。这非常紧张，给早上增加了不必要的压力。我最终缩短了行程，以确保我能赶上航班。有些航班在 8 点出发，但尽管我提前大约 5 个月拿走了我的旅行费用，但他们显然推迟了预订，只能乘坐较晚的航班。
我从圣克里斯托瓦尔出发的最后一次旅行很顺利，但总的来说，我发现这家公司远非鼓舞人心
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