下载App
资质规则
旅行
账户
Explorer54****
EXTREMELY RUDE STAFF
The Commandery的点评
点评：My whole experience with the commandery this evening reinforced and reminded me why I left Worcestershire (after growing up there) as soon as I possibly could to the neighbouring counties where people don’t have chips on their shoulders, are rude and can communicate properly (Herefordshire and Gloucestershire, which are superior counties and the attitude of the people is totally different.
I was unaware that you had to book to go to the after hours ghost tour, so I very politely and very courteously pleaded with the chap who was running it, but his manner was totally unsympathetic and unacceptable. He was downright rude.
Fair enough he couldn’t let me in but his attitude was quite curt and rude. He was very “computer says no”, not like the people of Herefordshire who bend over backwards and really aren’t that officious with rules… a very old school
county. This guy was smug and smarmy, almost like he was enjoying the fact he could not let me in.
If these tours sell out then it should say SOLD OUT before you’ve even try to book a ticket, which was his argument that I should have done. Furthermore, it should make it explicit that you absolutely must book and cannot just turn up… And this isn’t really clear on the website, it just gives you a link to book but it does not say its essential. It wouldn’t take a lot for them to do this and it would save people turning up not realising they had to book in advance.
This man needs customer service training, to use language like, “You’re out of luck tonight” is totally unprofessional and unacceptable. I am not one of his colleagues, or his children or somebody he knows, I am a customer (perhaps not on this evening, but I’ve been to the Commander various times before now).
A great place to visit but unfortunately staffed by people who have zero idea how to speak to people with any modicum of care.
I was unaware that you had to book to go to the after hours ghost tour, so I very politely and very courteously pleaded with the chap who was running it, but his manner was totally unsympathetic and unacceptable. He was downright rude.
Fair enough he couldn’t let me in but his attitude was quite curt and rude. He was very “computer says no”, not like the people of Herefordshire who bend over backwards and really aren’t that officious with rules… a very old school
county. This guy was smug and smarmy, almost like he was enjoying the fact he could not let me in.
If these tours sell out then it should say SOLD OUT before you’ve even try to book a ticket, which was his argument that I should have done. Furthermore, it should make it explicit that you absolutely must book and cannot just turn up… And this isn’t really clear on the website, it just gives you a link to book but it does not say its essential. It wouldn’t take a lot for them to do this and it would save people turning up not realising they had to book in advance.
This man needs customer service training, to use language like, “You’re out of luck tonight” is totally unprofessional and unacceptable. I am not one of his colleagues, or his children or somebody he knows, I am a customer (perhaps not on this evening, but I’ve been to the Commander various times before now).
A great place to visit but unfortunately staffed by people who have zero idea how to speak to people with any modicum of care.
翻译：今晚在整个指挥所的体验让我更加确信并记起：为什么我在沃里克郡长大后，就尽可能迅速地离开了那里，来到了邻近的郡县——那里的居民没有傲气，说话也直率且能正常交流（赫里福德郡和格洛斯特郡就是这样的好地方，那里的人们的态度也截然不同。）
我之前并不知道参加夜间的鬼怪之旅需要提前预订。于是我非常礼貌、客气地向负责管理的那个人恳求，但他的态度完全缺乏同情心且不可接受。他简直就是粗鲁无礼。
虽说他确实不能让我进去，但他的态度实在生硬又无礼。他完全就是一副“系统不允许”的态度，这和赫里福德郡的人们截然不同——他们总是竭尽全力帮忙，也绝不拘泥于条条框框……赫里福德郡可是个作风传统的郡县啊。而这家伙却自鸣得意、谄媚讨好，甚至好像还乐在其中——因为他能拒绝我的请求。如果这些旅游项目已经售罄，那么在您试图预订门票之前就应该显示“已售罄”字样——这也是他认为我本应做到的。此外，网站上应当明确说明：游客必须提前预订，绝对不能直接前往……不过网站上这一点并没有说清楚，它只提供了预订链接，却并未强调预订的必要性。其实他们只需稍加改动即可做到这点，这样就能避免有人到了现场后才发现自己需要提前预订的情况。这个人需要接受客户服务培训——说出“今晚您可要倒霉了”这种话完全不专业，也是不可接受的。我既不是他的同事，也不是他的孩子或他认识的人，我是一名顾客（也许今晚不算，但我以前多次光顾过这家店）。
这是一家很值得光顾的店，可惜员工们完全不懂得如何以最基本的礼貌与顾客交谈。
我之前并不知道参加夜间的鬼怪之旅需要提前预订。于是我非常礼貌、客气地向负责管理的那个人恳求，但他的态度完全缺乏同情心且不可接受。他简直就是粗鲁无礼。
虽说他确实不能让我进去，但他的态度实在生硬又无礼。他完全就是一副“系统不允许”的态度，这和赫里福德郡的人们截然不同——他们总是竭尽全力帮忙，也绝不拘泥于条条框框……赫里福德郡可是个作风传统的郡县啊。而这家伙却自鸣得意、谄媚讨好，甚至好像还乐在其中——因为他能拒绝我的请求。如果这些旅游项目已经售罄，那么在您试图预订门票之前就应该显示“已售罄”字样——这也是他认为我本应做到的。此外，网站上应当明确说明：游客必须提前预订，绝对不能直接前往……不过网站上这一点并没有说清楚，它只提供了预订链接，却并未强调预订的必要性。其实他们只需稍加改动即可做到这点，这样就能避免有人到了现场后才发现自己需要提前预订的情况。这个人需要接受客户服务培训——说出“今晚您可要倒霉了”这种话完全不专业，也是不可接受的。我既不是他的同事，也不是他的孩子或他认识的人，我是一名顾客（也许今晚不算，但我以前多次光顾过这家店）。
这是一家很值得光顾的店，可惜员工们完全不懂得如何以最基本的礼貌与顾客交谈。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
