点评:Unfortunately today our experience was very poor indeed . We are support workers who were supporting two individuals with autism and learning disabilities. We had come to check out the Castle previously we were told the individuals would pay full price tickets and the staff would be free. So today we came with the correct money only to told that the staff were not free and had to pay . So checked the individual to see if he had enough to pay for both so presented the lady with the cash only then to be told that they were cashless and we still couldn't access the castle . Obviously our individuals do not carry bank cards and never will due to their disabilities. We then had two anxious individuals who were expecting to go to see a castle today . This has resulted in behavioural issues for the rest of the day . Shame on you !!! We did talk to the office and the person was useless just going on about breaking policies !! I can not tell you how angry and upset i have felt today I feel the individual have been totally discriminated against . A little bit and common sense would go a long way . York minster on the other hand couldn't be more helpful they let the young man I support in for free as they don't take cash and recognised that he was getting anxious.
翻译:不幸的是,今天我们的体验确实很糟糕。我们是支持工作者,正在支持两名患有自闭症和学习障碍的人。我们之前来过城堡,我们被告知个人将支付全价门票,工作人员免费。所以今天我们带了正确的钱来,却被告知工作人员不免费,必须付费。于是我们检查了个人,看他是否有足够的钱支付两人的费用,然后把现金交给了那位女士,结果却被告知他们没有现金,我们仍然无法进入城堡。显然,我们的个人没有带银行卡,而且由于他们的残疾,他们永远不会带。然后我们有两个焦虑的人,他们今天打算去看城堡。这导致了他们一整天的行为问题。真丢脸!!!我们确实和办公室谈过了,那个人毫无用处,只是继续说违反政策!!我无法告诉你我今天有多生气和沮丧,我觉得这个人完全受到了歧视。一点点常识就能大有帮助。另一方面,约克大教堂非常乐于助人,他们免费让那位我支持的年轻人入场,因为他们不收现金,而且他们意识到他越来越焦虑。