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June B
Did not provide ticket at time promised
Yo Tours Paris的点评
点评：When you book you are sent a voucher that is not your ticket. Why would a reputable company not send them.
I was concerned because I did not plan on purchasing an international phone plan. I tried to contact the tour operator and talked to Viator support. They said the ticket would be emailed the day prior. I didn't feel comfortable with not having the ticket in advance. But the company had a no refund or cancellation option.
The email said the actual ticket would be sent 1 day before the booking. Because of this I had to add an international data plan which I had wanted to avoid.
The day before I still had not received the ticket. The morning of my planned visit there was nothing in my email or app messages with a ticket. I was unsuccessful in getting ahold of the tour company. I contacted Viator and Trip advisor and they told me to contact the tour operator.
I was sent a ticket after Viator apparently contacted them. I received it at 9:45 am. However, as I was leaving for the days activities I purchased a ticket directly from the Arc de Triumphe site.
Total waste of money. I wasted a lot of time and incurred a lot of stress due to this company a) not sending the ticket at time of purchase and b) not sending the ticket the day before as promised. Also spent additional funds for data plan and purchasing a ticket after the stated delivery time had passed.
I was concerned because I did not plan on purchasing an international phone plan. I tried to contact the tour operator and talked to Viator support. They said the ticket would be emailed the day prior. I didn't feel comfortable with not having the ticket in advance. But the company had a no refund or cancellation option.
The email said the actual ticket would be sent 1 day before the booking. Because of this I had to add an international data plan which I had wanted to avoid.
The day before I still had not received the ticket. The morning of my planned visit there was nothing in my email or app messages with a ticket. I was unsuccessful in getting ahold of the tour company. I contacted Viator and Trip advisor and they told me to contact the tour operator.
I was sent a ticket after Viator apparently contacted them. I received it at 9:45 am. However, as I was leaving for the days activities I purchased a ticket directly from the Arc de Triumphe site.
Total waste of money. I wasted a lot of time and incurred a lot of stress due to this company a) not sending the ticket at time of purchase and b) not sending the ticket the day before as promised. Also spent additional funds for data plan and purchasing a ticket after the stated delivery time had passed.
翻译：当您预订时，您会收到一张优惠券，该优惠券不是您的机票。为什么有信誉的公司不寄呢？
我很担心，因为我不打算购买国际电话套餐。我尝试联系旅行社并与 Viator 支持人员交谈。他们说门票将在前一天通过电子邮件发送。没有提前拿到票我感觉很不舒服。但该公司没有退款或取消选项。
该电子邮件称，实际门票将在预订前 1 天发送。因此，我不得不添加我本来想避免的国际数据计划。
前一天我还没有收到票。在我计划访问的那天早上，我的电子邮件或应用程序消息中没有任何带有门票的信息。我没能成功联系到旅游公司。我联系了 Viator 和 Trip Advisor，他们让我联系旅行社。
Viator 显然联系了他们后，我收到了一张罚单。我是上午 9 点 45 分收到的。然而，当我离开去参加几天的活动时，我直接从凯旋门网站购买了门票。
完全浪费钱。我浪费了很多时间并承受了很大的压力，因为这家公司a）在购买时没有发送门票，b）没有按照承诺在前一天发送门票。在规定的交付时间过后，还花费了额外的资金用于数据计划和购买机票。
我很担心，因为我不打算购买国际电话套餐。我尝试联系旅行社并与 Viator 支持人员交谈。他们说门票将在前一天通过电子邮件发送。没有提前拿到票我感觉很不舒服。但该公司没有退款或取消选项。
该电子邮件称，实际门票将在预订前 1 天发送。因此，我不得不添加我本来想避免的国际数据计划。
前一天我还没有收到票。在我计划访问的那天早上，我的电子邮件或应用程序消息中没有任何带有门票的信息。我没能成功联系到旅游公司。我联系了 Viator 和 Trip Advisor，他们让我联系旅行社。
Viator 显然联系了他们后，我收到了一张罚单。我是上午 9 点 45 分收到的。然而，当我离开去参加几天的活动时，我直接从凯旋门网站购买了门票。
完全浪费钱。我浪费了很多时间并承受了很大的压力，因为这家公司a）在购买时没有发送门票，b）没有按照承诺在前一天发送门票。在规定的交付时间过后，还花费了额外的资金用于数据计划和购买机票。
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