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David H
Great service let down by outrageous pricing
The Glen Private Hire的点评
点评：Took the family to the National Museum of Flight. Google told me to get off at Drem and get the bus but when we arrived at Drem we find it’s a village, the bus is every 90 minutes and there’s no taxis as you would expect at a normal train station (grew up in a village and there were always taxis waiting timed with the train arrivals). Called a local firm who told me to contact Glens in North Berwick.
My wife called Glens and explained the situation, they were gracious enough to send a cab to use and said it would be about 15-20 mins. All good so far, the driver was courteous and helped with the kids and bags and drove us the 3.4 miles to the museum where he proceeded to charge us TWENTY-FIVE POUNDS! £25 for 3.5 miles must be the worst rate I’ve ever had and I work in Aberdeen.
Later on, whilst at the airport museum we were talking to a manager about the taxi service and he was so aghast that he said he would remove this firm from their list of suggested firms. Excellent service marred by outrageous prices. If it weren’t for the service positives I’d have given 1-star.
My wife called Glens and explained the situation, they were gracious enough to send a cab to use and said it would be about 15-20 mins. All good so far, the driver was courteous and helped with the kids and bags and drove us the 3.4 miles to the museum where he proceeded to charge us TWENTY-FIVE POUNDS! £25 for 3.5 miles must be the worst rate I’ve ever had and I work in Aberdeen.
Later on, whilst at the airport museum we were talking to a manager about the taxi service and he was so aghast that he said he would remove this firm from their list of suggested firms. Excellent service marred by outrageous prices. If it weren’t for the service positives I’d have given 1-star.
翻译：带家人去了国家飞行博物馆。谷歌地图显示我应该在德雷姆（Drem）下车然后坐公交车，但到了德雷姆才发现那只是个村子，公交车每90分钟一班，而且不像一般的火车站那样有出租车（我从小在村子里长大，那里总是有出租车在火车站等候，而且出租车的到达时间也和火车到站时间一致）。我打电话给一家当地的出租车公司，他们让我联系北贝里克（North Berwick）的格伦斯（Glens）出租车公司。
我妻子打电话给格伦斯出租车公司，说明了情况，他们很爽快地派了一辆出租车过来，说大概需要15-20分钟。一切都很顺利，司机很有礼貌，帮我们照看孩子和行李，然后开车送我们3.4英里（约5.5公里）到了博物馆。结果他竟然要价25英镑！3.5英里（约5.6公里）就要25英镑，这绝对是我见过最贵的车费了，而我可是阿伯丁（Aberdeen）的员工。
后来，我们在机场博物馆和一位经理聊起出租车服务，他非常震惊，说要把这家公司从推荐名单里移除。服务明明很好，价格却离谱得要命。要不是服务好，我肯定只给一星。
我妻子打电话给格伦斯出租车公司，说明了情况，他们很爽快地派了一辆出租车过来，说大概需要15-20分钟。一切都很顺利，司机很有礼貌，帮我们照看孩子和行李，然后开车送我们3.4英里（约5.5公里）到了博物馆。结果他竟然要价25英镑！3.5英里（约5.6公里）就要25英镑，这绝对是我见过最贵的车费了，而我可是阿伯丁（Aberdeen）的员工。
后来，我们在机场博物馆和一位经理聊起出租车服务，他非常震惊，说要把这家公司从推荐名单里移除。服务明明很好，价格却离谱得要命。要不是服务好，我肯定只给一星。
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