Ten out of ten don’t recommend - Acacia Riding Adventures (San Acacia) - Acacia Riding Adventures - 80条旅客点评与比价

Brielle F

Ten out of ten don’t recommend

Acacia Riding Adventures的点评

2026年06月12日发布于: 海外

点评：Let me start by saying I’d give a zero star review if i could. I am writing this several days after the ride because it was triggering un enjoyable and a lot to unpack. I had high hopes for this ride. Based on what they post, based on website and based on conversation with Jill via text. What we received was not as described. Reached out for info on June third. Scheduled a river ride on the eighth paid in full on the eight. My kids and I were so excited. After a comment I made it was offered to let us help brush saddle the horses. Both kids and I have experience. This for us was something that would make the experience even better. Via text I was guaranteed we’d enjoy the ride. That was not something that happened. My kids never want to leave when around horses they could not wait to leave after this trail ride. We agree to a ride on the eighth arrive at ten help brush and saddle. Ride at eleven. Perfect. Made the 1.5 hour drive with excitement.
Arrived. Got there at 9:38. The pic we were sent that had where we were supposed to park said park across the road there was no where to do so. Messaged and was told park on back of school house/their building. Ok done was told they would not be there for a bit was ok with that as we were early. Ten am arrives, had to wait additional fourteen minutes for them to arrive. We were not greeted when we came around front. The person I introduced myself to I assumed was the person I had been texting about the ride. Nope. That person was inside. First impressions yard was was messy, unkempt, trash strewn around, used horse shoes with nails side up in several locations plastic bottles and cans, the building and facility was dilapidated and falling apart, with broken windows, asked to use the restroom at 10:14. The toilet was filthy hard water stains that made it worse only mentioning stains because it wasn’t just stains on that toilet, sink was broken, shower full of dirt and rodent feces, more horrifying was the sheer volume of said rodent feces and urine everywhere, parts of the floor covered by it. Flooring felt like it would give under our feet. There was horse feed spilled on floor intermixing with rodent droppings and dirt. Birds were nesting in the schoolhouse, someone was inside knocking those nests down and letting the small children cart around and play with the newly hatched babies. Which is horrifying and inhumane. I mean they didn't have eyes open, couldn't lift their heads and had little to no feathers, these poor babies were in clear distress and we were told grandma knocked em down some died wanna see my pet. Someone said to just bury them without humanely taking care of them after destroying their nest and orphaning them. These nest had been left alone long enough for eggs to be laid and hatched. To do that then destroy them is plain cruelty. Birds have access due to multiple windows being broke and the front door left open the whole time . Creating the issue of birds inside. Not the birds fault. The person I introduced myself to outside pointed out brushes in a pile outside and that was the extent of our introduction to the horses we proceeded to help groom them. The whole time the person I’d been messaging was inside. Saddles and very worn pads gear were brought out and sat in the dirt it wasn’t until two of five horses had been saddled that the person I’d been messaging came out. Again no introduction I had to figure it out for myself that this was the person I’d been in contact with. Horses were tacked up but we then had to wait an additional fifteen twenty minutes to even load the saddle bags and mount because we were waiting on someone to bring water, then waited another five minutes for lead guide to arrive on his horse. They kept insisting we use water they provided didn’t want us to bring our own water, wanted to bring a snack to have was told that was not possible then overheard comments from Jill being made that this was stupid and ridiculous. As ride was only an hour and half long. Lead guide came in at full sprint down the concrete road and blasted into the yard almost crashing into tied horses. It seemed he wanted to make a grande entrance. Lead guide was asked about the snacks and our water bottles and concessions were made to do so. We get mounted, and short instructions,, not even a minute, were given. we disclosed our riding experience that one of the members had only rode as a kid and once two years ago he just laughed and said, you know what your doing. When asked about if the horses had any trail issues, quirks or behaviors they didn't answer and ignored the question. There was between five and seven dogs running all over the property and neighboring ones. Those dogs chased birds on the wildlife refuge that we rode on, got into a altercation with a neighboring dog and the trail guides screamed at them frequently during ride. As soon as I got on my horse it wanted to move and I mean everywhere could not get him to settle was told repeatedly it was because of flies. I’ve been around horses and trail ride previous to this one the horses didn’t move around like that. It made it hard to feel confident in understanding the horse. I made the comment that if a horse could have ADHD this would be it. We get outta the driveway, and the horses get spicier By that i mean tossing their heads, prancing like their straight out of the dressage ring, and trying to take off. While dealing with that we have all of the dogs except two following, getting under the horses feet and running down driveways to which the guide screams at them. The guide, would not stop yelling at them and us, and would tell us to do something just to correct us when we did it. Now for me I went into a bit of shock at the yelling and was triggered straight into survival mode as I’m a DV survivor. As soon as he raised his voice and started talking down to me that was it I was struggling. As soon as he threatened to put me on a lead rope while I was trying to get a proper feel for horse based on his directions my brain went frozen. I went from trying to get a feel for my horse to completely flustered only to be yelled at and told what I was doing wrong and constantly reprimanded all while trying to keep track of my youngest who was having issues and manage my horse while at a fast clip set by lead guide. We were told harshly if the horse bolted home, everyone was going back and ending the ride. After my eleven year old had her horse not listen to her directions with the reins she was chastised and lead guide had to use a guide rein for the entire trail ride as my daughter lost her confidence in herself and the horse and was left feeling unsafe. The horses behavior was contributed to by the fast rushed pace he kept us at, a constant speed-walk, the horses in between a high footed trot and fast walking the entire ride. Except for the one time we had to stop and pose all the horses for a picture, during which we had to do this pose they make all the participants do. We were told not to take pictures ourselves. Told his wife would take pictures, focus on the horse. See, turn look , points at his wife who showed off her phone told to smile. Now having someone take pics is great if pictures show more than your back. And the pics you get help you capture the moment. I literally received pics with heads cut off and of their dog. And for me taking pics is part of the experience and something I love. Same for my kids. We were told not to look at our horses, not to pay attention to their ears or behavior, guide ignored several safer paths to choose the loose rocky ones that led to the same exact place. We booked a river ride, but didnt even get five minutes total in the river. We crossed it twice, and it was maybe four inches deep at the most and ten feet across. Web page says bring a change of clothes for this ride we didn’t get more than a few drops on us. We only crossed the river to get to the place where they wanted to stage the picture. So it was barely a river ride and barely is being generous. While sitting there posing for this picture I watched rodent droppings roll off my horse gear. I just went even more numb. The trail had trash and metal, broken machinery, car parts, broken windshields and bottles etc all over. After the picture we were taken to another spot where there were a few feral horses, a band, we got to see them maybe two minutes before leaving because the dogs kept trying to nip and herd the stallion who was getting agitated. At the dogs and other stallion. That was the one time they didn't yell at the dogs. The one time my eleven year old felt the ride was magical and said so. We were never given a chance to drink water, stop, take pictures, or take a break. Except for the picture they took. We booked the ride for an hour and a half, were out there about an hour most. The horses kept stumbling. From my oldests perspective, she had asked before leaving if her horse did anything she should know about, was told no, that he never acted up, yet halfway through the ride he kicked out at Jill’s horse and when she asked what had happened, Jill said "he tried to kick at my horse, but thats ok, im fine, i knew he sometimes does that" while she had neglected to mention this before. He then kicked at my horse, hitting my boot. The whole ride felt like we were nose to tail no space in between and rushed. My horse had what felt like a loose shoe, and all of the horses walked stiffly and they flicked their feet when they walked. The horses could not stand still for more than a second to a minute before they tried to walk off. It was brushed off as being caused by flies despite fly repellent being used. My children and I felt distinctively uncomfortable having to cross the railroad tracks. The whole ride we felt unsafe and insecure Felt we could not raise concerns or speak out. I’m going to reiterate an example of this, At the beginning of the ride it came down to the lead guide having to hold my youngest lead rope because she didn't feel safe and had lost her confidence. Due to his handling of the situation. Her horse kept going down driveways and trying to return home, and the guides response was to yell and excuse it as her leading him that way. She was doing exactly as instructed from the few instructions given, and the guides knew of her inexperience with riding. I’m going to also point out this child has done a three hour trail ride through steep terrain in the Gilas and had zero issues and was able to do so without a lead. Both guides were abrasive in the way they interacted with us and their horses. Lead guide would go from being abrasive and yanking the bit and reins, slapping his horse with my youngest lead rope, and randomly galloping and twisting the horse around, to overly affectionate to the horses. I had vertigo from the personality shifts. The photos online are nothing like the actual experience that we got, and the trails are unrecognizable. There is the expectation that you give a twenty percent gratuity, on top of the fee they charge. A fee that is actually astronomical when you consider that you don’t get what you paid for. My oldest left her phone in the saddlebag, but we caught it as we were driving away and she went back to retrieve it, only for the lead guide to say "oh i thought that was my tip. Keep in mind by that point he had received an $80 tip on top of them receiving $480." He hadn't bothered to catch us on the way out or text and he had ample time considering we sat in the car for about ten minutes while they untacked, and we waited for the pictures. Pictures that were consistently of our backs with a video showing side profiles and the staged photo. My youngest ended up with a rash I mention this as the person who brought the waters had a rash with blisters. No idea if they were connected . The lead guide made a comment that their horses were treated better and treated as family unlike horses on the reservation claiming that they are treated as a commodity. That just left a bad taste in my mouth.
The little bit of history he gave us was to tell us that the indigenous who lived there were farmers and didnt do scalping, said they were kinda boring. I find it upsetting not being able to take photos, not just because they said so but also because of how the horses acted. Had this been a great experience I’d not have photos of my kids joy. Im incredibly glad we brought our own helmets because where they store their tack and helmets is covered in rat feces as I mentioned at the beginning. I literally felt like i was dealing with two different personalities in one body, there were times the guide was helpful and wasn't yelling but that was when he was letting me give treats to the horses and letting me put sunblock on before we left. Once we had started the ride that personality was off and on. And was prefaced with yelling, reprimanding and being talked down to. Told to smile. A good 20 to 30 percent of the ride was roads both dirt and concrete, not river as one would imagine for a river ride.
Breaking down the time frame of our ride, there is 40 minutes between first pic at 11:16 am and last pic at 11:56 am, pics air dropped after the ride that are time stamped. There was about fifteen minutes at most to get from last pic to meeting spot, so total 60 minute ride not the 1.5 hours booked and paid for. To say we were dissatisfied, disappointed is an understatement. Further making this a nightmare is now being on watch for potentially being exposed to hantavirus. Having to go to ER because youngest had symptoms that could be that virus. Another issue we experienced was me asking at 1:32 pm that they not post any pictures of my kids that I was uncomfortable. I received this message “ No photos - no faces
There is 1 vid of the wild horses and all you can see is helmet and hair, no faces
It's on our FB page”
Roughly Thirty five minutes after my message I see said video and it shows my daughters profile my response was “I did look at it and side of my oldest s face is visible could you please trim and repost”
No response back. Thankfully it appears they took it down completely. Ten outta ten do not recommend. Save your money fine a different trail ride. I’m out over $500 for a nightmare ride and potentially exposed to hantavirus. There are other reviews that touch on the ego and abrasive behavior.

翻译：首先，如果可以的话，我会给零星评价。我是在骑行结束后几天才写下这篇评论的，因为这次经历实在令人不快，而且有很多事情需要处理。我对这次骑行抱有很高的期望，这基于他们的宣传、网站以及与Jill的短信沟通。然而，实际体验却与描述大相径庭。6月3日，我联系了他们咨询信息。8日预订了河上骑行，并在当天全额付款。我和孩子们都非常兴奋。在我提出一个建议后，他们主动提出让我们帮忙给马刷毛、上鞍。我和孩子们都有骑马的经验。对我们来说，这会让体验更加完美。短信中，他们向我保证我们会享受这次骑行。然而，事实并非如此。我的孩子们一见到马就不想离开，这次骑行结束后，他们更是迫不及待地想要离开。我们约定8日出发，10点到达，帮忙刷毛和上鞍。11点开始骑行。一切都很完美。我们满怀期待地开了1.5小时的车。

到达。9:38到达。我们收到的停车照片上说要停在马路对面，但根本没有地方可以停。我们发信息询问，对方告诉我们停在学校后面/他们的建筑后面。好的，照做了。对方说他们一会儿才会到，因为我们来得早，所以没关系。到了上午十点，我们又等了十四分钟他们才到。我们绕到前面时，没有人迎接我们。我自我介绍后，以为跟我联系的那个人就是之前跟我聊车的那个人。结果不是。那个人在里面。第一印象是院子很乱，到处都是垃圾，好几处地方都有钉子朝上的旧马蹄铁，还有塑料瓶和易拉罐。建筑物和设施破败不堪，窗户都碎了。10点14分，我们想用一下洗手间。厕所脏得一塌糊涂，到处都是硬水渍，更糟糕的是，我之所以只提污渍，是因为不仅仅是厕所的污渍。水槽也坏了，淋浴间里全是污垢和老鼠粪便，更可怕的是到处都是老鼠粪便和尿液，地板都被覆盖了。地板踩上去感觉随时都会塌陷。地上洒满了马饲料，混杂着老鼠粪便和泥土。鸟儿在校舍里筑巢，有人在里面把鸟巢弄倒，然后让小孩子们抱着刚孵出来的雏鸟到处玩。这太可怕、太不人道了。这些可怜的小家伙眼睛都没睁开，头也抬不起来，几乎没有羽毛，显然非常痛苦。我们却被告知是奶奶把它们弄倒的，有些死了，还说想看看我的宠物。有人说，毁了鸟巢，让它们成了孤儿，就应该把它们埋了，根本不人道地照顾它们。这些鸟巢被遗弃的时间已经足够长了，足以让鸟蛋产下并孵化。那样做之后再把它们毁掉，简直是残忍。由于多扇窗户被打破，前门一直敞开着，鸟儿得以进入马厩，造成了鸟儿飞进马厩的问题。但这并非鸟儿的错。我在外面认识的那个人指着外面一堆刷子，这就是我们与马匹的全部接触，之后我们便开始帮忙梳理马匹。我一直联系的那个人一直在马厩里。马鞍和磨损严重的马垫被搬出来放在泥地上，直到五匹马中的两匹都备好了鞍，我联系的那个人才出来。同样，他没有自我介绍，我只能自己确认这就是我之前联系的那个人。马匹备好了鞍，但我们又等了十五到二十分钟才把鞍袋装好，然后上马，因为我们在等有人送水过来，之后又等了五分钟，领队才骑马过来。他们一直坚持让我们用他们提供的水，不让我们自带水。我们想带点零食，却被告知不行。之后我无意中听到吉尔抱怨说这太愚蠢、太荒谬了。骑行只有短短一个半小时。领队沿着水泥路全速冲进来，猛地冲进院子，差点撞到拴着的马。他似乎想隆重登场。我们问领队关于零食和水壶的事，领队也同意了。我们上马后，领队只给了我们简短的指导，不到一分钟。我们告诉领队我们的骑行经验，其中一位成员只在小时候骑过一次，两年前。领队听后只是笑了笑，说：“你们知道自己在干什么。”当我们问及马匹是否有任何骑行问题、怪癖或行为时，他们避而不答。院子里和邻近的院子里到处都是五到七条狗。那些狗在我们骑行经过的野生动物保护区里追逐鸟类，还和邻近的狗发生了冲突，骑行过程中，向导们经常对它们大声喊叫。我一骑上马，它就想跑，而且到处乱窜，怎么也安分不了。我反复被告知是因为苍蝇。我以前也接触过马，也骑马远足过，但那些马从来没这么乱跑过。这让我很难对马的行为有信心。我开玩笑说，如果马也有多动症的话，那这匹马肯定就是。我们驶出车道后，马儿们变得更加躁动不安。我的意思是，它们甩着头，像刚从盛装舞步赛场走出来一样踱来踱去，还想撒腿就跑。与此同时，除了两条狗之外，所有的狗都跟着马，跑到马蹄下，沿着车道乱窜，向导冲着它们大喊大叫。向导不停地冲着我们和狗大喊大叫，让我们做什么，我们做了又纠正我们。我当时被这阵吼叫吓了一跳，立刻进入了求生模式，因为我曾遭受过家庭暴力。他一提高嗓门，开始居高临下地跟我说话，我就彻底崩溃了。我正努力按照他的指示感受马匹，他却威胁要用牵引绳拴住我，我顿时大脑一片空白。我原本还在努力感受马匹，结果却彻底慌乱起来，还被他大声呵斥，指责我哪里做错了，不断地训斥我。与此同时，我还要照顾我那有点不听话的小女儿，还要控制好马，因为领队一直保持着快速的行进速度。他们严厉地警告我们，如果马儿挣脱缰绳跑回家，所有人都要返回，骑行就此结束。我11岁的女儿用缰绳控制马匹时，马儿不听话，她因此受到了责备。领队不得不全程使用引导缰绳，因为我女儿失去了对自身和马匹的信心，感到很不安全。马匹的异常行为也与他让我们保持的快速行进速度有关，他让我们一直保持着快步走，马匹在全程中时而高抬腿小跑，时而快步走。除了有一次我们不得不停下来，让所有马匹摆姿势拍照，而拍照时我们也必须摆出他们要求所有参与者都要摆的姿势之外，其他一切都很顺利。我们被告知不能自己拍照。他们说他的妻子会拍照，让我们把注意力放在马身上。你看，转过身，指着他的妻子，她正炫耀着手机，我们被告知要微笑。如果有人帮你拍照，那当然很好，前提是照片能拍到你身体以外的部位，而不是只有你的背影。而且，你得到的照片能帮助你记录下那一刻。我收到的照片里，马的头都被切掉了，还有他们家狗的照片。对我来说，拍照是体验的一部分，也是我喜欢做的事情。我的孩子们也一样。我们被告知不要看我们的马，不要注意它们的耳朵或行为，向导无视好几条更安全的路线，选择了那些通往同一个地方的松散岩石路。我们预订了漂流，但总共在河里待的时间连五分钟都不到。我们过了两次河，河水最多也就四英寸深，十英尺宽。网页上说要带一套换洗的衣服，但我们身上只沾了几滴水。我们只是过了河，到了他们想拍照的地方。所以这根本算不上是一次真正的河上之旅，说“算不上”都算是客气的了。我坐在那里摆姿势拍照的时候，眼睁睁地看着老鼠屎从我的马具上滚落下来。我感觉自己更加麻木了。小路上到处都是垃圾、金属、破损的机械、汽车零件、碎挡风玻璃和瓶子等等。拍完照后，我们被带到另一个地方，那里有几匹野马和一群马。我们大概只看了两分钟就离开了，因为狗一直在试图咬和驱赶那匹变得焦躁不安的公马。它们对狗和那匹公马都如此。那是他们唯一一次没有对狗大吼大叫。也是我11岁的孩子唯一一次觉得这次旅程很神奇，并且这么说了。除了他们拍的那张照片，我们根本没有机会喝水、停下来、拍照或休息。我们预订了一个半小时的骑马行程，但实际上只骑了一个小时左右。马儿们不停地踉跄。我大女儿出发前问过她的马有没有什么异常举动，对方说没有，说它平时很乖。然而，骑到一半的时候，它突然踢了吉尔的马一脚。她问发生了什么事，吉尔却说：“它想踢我的马，不过没关系，我没事，我知道它有时候会这样。” 而吉尔之前根本没提过这件事。之后，它又踢了我的马，踢到了我的靴子。整个行程感觉就像我们马匹首尾相连，中间没有任何空隙，而且非常匆忙。我的马蹄铁好像松了，所有的马都走得很僵硬，走路时蹄子还会不停地踢来踢去。马儿们一刻也停不下来，一刻也停不下来，总是想走开。尽管用了驱蝇剂，但对方却轻描淡写地说是苍蝇造成的。我和孩子们都觉得穿过铁轨非常不舒服。整个行程我们都感到不安全，没有安全感，感觉无法提出任何异议或表达意见。我再举一个例子：行程开始时，我的小女儿因为感到不安全、失去信心，不得不由领队牵着她的马。由于领队处理不当，她的马不停地沿着车道往回走，试图返回马厩，而领队的反应却是大声呵斥，并辩解说这是她自己牵着马走的。她完全按照领队给出的寥寥几条指示去做，而且领队也知道她骑马经验不足。我还想指出，这个孩子之前在吉拉斯山脉陡峭的地形上骑行了三个小时，没有任何问题，而且当时她没有牵马绳。两位领队对待我们和马匹的态度都非常粗鲁。领队一会儿粗暴地拽着马嚼子和缰绳，用我最小的孩子用的牵引绳抽打马匹，还随意地策马狂奔、扭来扭去，一会儿又对马匹异常温柔。他这种反差让我头晕目眩。网上的照片和我们实际的体验完全不一样，路线也面目全非。他们还期望你在收费之外再给20%的小费。考虑到你根本没得到应有的服务，这笔小费简直是天文数字。我大女儿把手机落在了马鞍包里，我们开车离开的时候发现了，她回去拿，结果领队说：“哦，我还以为那是我的小费呢。”要知道，到那时他已经收到了80美元的小费，而他们总共才收了480美元。他离开时既没拦住我们也没发短信，考虑到我们坐在车里等了大约十分钟，他们才卸下马鞍，我们等着拍照，他明明有充足的时间。结果拍出来的照片全是我们的背影，还有一段视频记录了我们的侧脸和一张摆拍的照片。我最小的孩子身上起了疹子，我之所以提到这一点，是因为送水的那个人身上也起了疹子和水泡。不知道这两件事有没有关联。领队说他们的马待遇更好，被当成家人一样对待，不像保留地的马那样被当成商品。这话让我很不舒服。

他给我们讲的那点历史是，住在那儿的土著居民是农民，不剥头皮，还说他们有点无聊。不能拍照让我很沮丧，不仅是因为他们这么说，还因为那些马的表现。如果这次旅行体验真的很棒，我就不会留下孩子们快乐的瞬间了。我非常庆幸我们自带了头盔，因为正如我开头提到的，他们存放马具和头盔的地方到处都是老鼠屎。我感觉他就像两个人格共存，有时候他很友善，也不吼叫，比如允许我给马喂零食，或者在出发前让我涂防晒霜。但一旦开始骑行，他的性格就忽冷忽热，而且总是先吼叫、训斥，还用居高临下的语气跟我说话，让我笑。骑行过程中，大约有20%到30%的路程是土路和水泥路，而不是像人们想象中的河上骑行那样在河道上。

从第一张照片（上午11:16）到最后一张照片（上午11:56），中间有40分钟的时间间隔，这些照片是骑行结束后通过AirDrop发送的，并带有时间戳。从上次拍照地点到集合地点最多也就十五分钟，所以总共花了六十分钟，而不是预订并支付的1.5小时。说我们很不满意、很失望都算是轻描淡写了。更糟糕的是，现在我们还得提防可能感染汉坦病毒。因为最小的孩子出现了疑似汉坦病毒的症状，我们不得不去急诊室。另一个问题是，下午1点32分，我要求他们不要发布任何让我感到不舒服的孩子照片。我收到这样的回复：“不要照片 - 不要露脸

有一个野马的视频，只能看到头盔和头发，看不到脸

视频在我们的Facebook主页上。”

大约35分钟后，我看到了那个视频，里面出现了我女儿的脸。我回复说：“我看了，我大女儿的半张脸露了出来，请你们裁剪一下再重新发布好吗？”

之后就再也没有收到回复。谢天谢地，他们似乎已经把视频完全删除了。十分不推荐。省下这笔钱，去别的地方骑车吧。我花了500多美元，结果却是一场噩梦般的骑行，而且还可能感染了汉坦病毒。其他评论也提到了他们自大傲慢的态度。

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