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Vacation1254292****
False advertising and terrible customer service
Laila Groups Chiangrai Tour的点评
点评：Very disappointing experience travelling from Chiang Rai to Luang Prabang with this company.
The trip we booked was originally advertised as a 17-hour journey, with pickup around 11am and arrival at approximately 5am the following morning. The day before departure, the company changed the pickup time to 5am and told us we would arrive around 2am instead. While inconvenient, we accepted the changes and continued with the booking.
The biggest issue came after crossing the border into Laos. We arrived around 8:30am only to be told that our onward bus would not leave until 5pm, leaving us stranded waiting for more than 8 hours. This was never communicated beforehand.
To make matters worse, the bus ride itself took far longer than the company stated. We were told the final leg to Luang Prabang would take around 13 hours, but it actually took closer to 17 hours with no obvious reason for the extra delay.
Because of the inaccurate information provided throughout the trip, we ended up losing money on hotel services we had already paid for and spent far longer travelling than expected.
Afterwards, we contacted the company to explain the situation and ask for partial compensation, but they refused to properly address the issue or offer any fair resolution. Customer service after payment was extremely poor.
I understand delays can happen when travelling, but honest timings and clear communication are the bare minimum. Unfortunately, this experience felt disorganised and very misleading.
The trip we booked was originally advertised as a 17-hour journey, with pickup around 11am and arrival at approximately 5am the following morning. The day before departure, the company changed the pickup time to 5am and told us we would arrive around 2am instead. While inconvenient, we accepted the changes and continued with the booking.
The biggest issue came after crossing the border into Laos. We arrived around 8:30am only to be told that our onward bus would not leave until 5pm, leaving us stranded waiting for more than 8 hours. This was never communicated beforehand.
To make matters worse, the bus ride itself took far longer than the company stated. We were told the final leg to Luang Prabang would take around 13 hours, but it actually took closer to 17 hours with no obvious reason for the extra delay.
Because of the inaccurate information provided throughout the trip, we ended up losing money on hotel services we had already paid for and spent far longer travelling than expected.
Afterwards, we contacted the company to explain the situation and ask for partial compensation, but they refused to properly address the issue or offer any fair resolution. Customer service after payment was extremely poor.
I understand delays can happen when travelling, but honest timings and clear communication are the bare minimum. Unfortunately, this experience felt disorganised and very misleading.
翻译：乘坐这家公司从清莱到琅勃拉邦的旅程非常令人失望。
我们预订的行程最初宣传为17小时，上午11点左右接客，第二天凌晨5点左右到达。出发前一天，该公司将接客时间改为凌晨5点，并告知我们到达时间将改为凌晨2点左右。虽然这很不方便，但我们还是接受了更改，并继续完成了预订。
最大的问题发生在过境进入老挝之后。我们早上8:30左右到达，却被告知接下来的巴士要到下午5点才出发，导致我们被困在路上等了8个多小时。事先没有任何通知。
更糟糕的是，巴士本身的行驶时间也远远超过了该公司所说的时长。我们被告知前往琅勃拉邦的最后一程大约需要13个小时，但实际上却花了将近17个小时，而且没有任何明显的理由解释延误的原因。
由于整个旅程中提供的信息不准确，我们最终损失了已支付的酒店服务费用，并且旅行时间远远超出预期。
事后，我们联系了旅行社说明情况并要求部分赔偿，但他们拒绝妥善解决问题或提供任何合理的解决方案。付款后的客户服务极其糟糕。
我理解旅行中可能会出现延误，但提供诚实的行程安排和清晰的沟通是最基本的要求。遗憾的是，这次旅行体验混乱不堪，而且充满了误导。
我们预订的行程最初宣传为17小时，上午11点左右接客，第二天凌晨5点左右到达。出发前一天，该公司将接客时间改为凌晨5点，并告知我们到达时间将改为凌晨2点左右。虽然这很不方便，但我们还是接受了更改，并继续完成了预订。
最大的问题发生在过境进入老挝之后。我们早上8:30左右到达，却被告知接下来的巴士要到下午5点才出发，导致我们被困在路上等了8个多小时。事先没有任何通知。
更糟糕的是，巴士本身的行驶时间也远远超过了该公司所说的时长。我们被告知前往琅勃拉邦的最后一程大约需要13个小时，但实际上却花了将近17个小时，而且没有任何明显的理由解释延误的原因。
由于整个旅程中提供的信息不准确，我们最终损失了已支付的酒店服务费用，并且旅行时间远远超出预期。
事后，我们联系了旅行社说明情况并要求部分赔偿，但他们拒绝妥善解决问题或提供任何合理的解决方案。付款后的客户服务极其糟糕。
我理解旅行中可能会出现延误，但提供诚实的行程安排和清晰的沟通是最基本的要求。遗憾的是，这次旅行体验混乱不堪，而且充满了误导。
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