点评:3 stars this time because I had a mixed bag of experiences on my last visit.
On the 5-star side: Eva and Freddie (Freddy?) did my hair as Brittany was off, and they were both fabulous. Griselda did my make up, and that was also a 5-star experience.
On the not-good side: This was my first time ever having a negative CR experience in many years of visits. The Alchemist's Retreat was disappointing and not as described in both the written description and at the booking desk. I regret getting it and would not get it again. I didn't get offered the scalp massage component listed in the description, and I was told that there would be a shower or tub option in the service room to allow for the scrub to get rinsed off. Instead there was no shower or scrub (we were in a regular massage room) and each segment of the scrub had to be removed with hot towels (and it was very tedious and not relaxing or luxurious feeling -- went through a whole lot of towels!). Overall, that service didn't feel nearly as special as the price tag and it wasn't what I had been told to expect. For the money, I had envisioned a much more upscale and relaxing service. I've had maybe 20 various services over the years at Canyon Ranch and this was the first time I felt disappointed.
I was also disappointed that my appointment I booked for my friend with Tessa was moved to another stylist without notice, as I was told Tessa was the head stylist and has extensive experience with extensions. My friend has owned two hair salons and has extensions herself. I wish the info about the switch had been communicated to us in advance and my friend could have decided if she wanted to proceed. Elizabeth (who helped me with the booking and who was great) had told me when I booked the sessions that we would be contacted if there was to be a change in stylists. My friend ended up liking who she got to do her hair just fine, but it was more about CR not following through with what we were promised up front more than once.
I should add, too, that my friend really enjoyed her other service (scrub and massage also, but she got a large soaking tub in her room to soak off the scrub, as we were both assured would happen) but commented that her therapist was apologetic that some of the jets in her tub were broken. Overall she really liked that service and would do that again, but it sounded like her tub needed some repairs.
For what it's worth, I did express all this to Sheree at the front desk, too, afterward, and she said someone in management would be following up with me, but no one has so far (and it's been almost a month). I also detailed it in a Canyon Ranch follow-up survey and no one responded to that, either.
翻译:这次给 3 星,因为上次来的时候我的经历好坏参半。
5 星方面:Eva 和 Freddie(Freddy?)在 Brittany 不在的时候给我做了头发,他们都很棒。Griselda 给我化了妆,这也是一次 5 星体验。
不好的方面:这是我多年来第一次有负面的 CR 体验。炼金术士疗养院令人失望,与书面描述和预订台上描述的都不一样。我很后悔去了那里,不会再去了。我没有得到描述中列出的头皮按摩部分,他们告诉我服务室有淋浴或浴缸选项,以便冲洗掉磨砂膏。相反,那里没有淋浴或磨砂膏(我们在普通的按摩室),每个磨砂膏部分都必须用热毛巾擦掉(这非常乏味,既不放松也不奢华——用了很多毛巾!)。总体而言,这项服务并没有像标价那样特别,也没有达到我的预期。就价格而言,我原本设想的服务要高档和轻松得多。多年来,我在 Canyon Ranch 享受过大约 20 种不同的服务,这是我第一次感到失望。
我也感到失望的是,我为朋友预约的 Tessa 发型被未经通知就换到了另一位发型师,因为我被告知 Tessa 是首席发型师,在接发方面拥有丰富的经验。我的朋友拥有两家美发沙龙,她自己也接过头发。我希望提前将更换发型师的信息告知我们,这样我的朋友就可以决定是否要继续。Elizabeth(她帮助我预订发型,她很棒)在我预订发型时告诉我,如果发型师有变化,我们会联系的。我的朋友最终很喜欢为她做头发的发型师,但这更多的是因为 CR 不止一次没有履行我们之前的承诺。
我还应该补充一点,我的朋友真的很喜欢她的其他服务(还有磨砂和按摩,但她在房间里有一个大浴缸,可以浸泡磨砂膏,我们都确信会有),但她评论说,她的治疗师对浴缸中的一些喷头坏了表示歉意。总的来说,她真的很喜欢这项服务,会再来,但听起来她的浴缸需要修理一下。
不管怎样,事后我也向前台的 Sheree 表达了这一切,她说管理层会有人跟进我,但到目前为止还没有人跟进(已经快一个月了)。我也在 Canyon Ranch 的后续调查中详细说明了这一点,也没有人对此做出回应。