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Jean J
Avoid this hotel if you expect quality beds & staff
Montenmedio Golf & Country Club的点评
点评：we checked in to this hotel, but we were quite disappointed for different reasons;
1. There was a big group being hosted and there was no table available for us in your beautiful main room of the restaurant.
2. The first room we were given was next to the kitchen, smelling like barbacoa and very noisy with the kitchen staff.
3. Afterwards we changed to a quieter room, but the mattress and the pillow were of such a low quality that my wife and I couldn’t imagine sleeping there.
By consequence, we checked out again after only one hour in this hotel, having tried 2 different rooms and finding no comfortable place in the restaurant.
Meanwhile, we didn't have any diner, and we still had to drive 1,5hour back home, because of course it was too late to find an alternative hotel.
Needless to say, it was a catastrophic event during one of the few weekends in the year, thate we didn’t have to work, as we run hospitality ourselves.
Since they have made me pay for the room at the arrival and not at the checkout, the 150€ was already taken from my credit card before I could become aware of all the above inconveniences.
Therefore, I politely asked if the hotel was willing to refund at least 70% of my payment - which they refused
In short a very bad experience with the hotel and the management!
1. There was a big group being hosted and there was no table available for us in your beautiful main room of the restaurant.
2. The first room we were given was next to the kitchen, smelling like barbacoa and very noisy with the kitchen staff.
3. Afterwards we changed to a quieter room, but the mattress and the pillow were of such a low quality that my wife and I couldn’t imagine sleeping there.
By consequence, we checked out again after only one hour in this hotel, having tried 2 different rooms and finding no comfortable place in the restaurant.
Meanwhile, we didn't have any diner, and we still had to drive 1,5hour back home, because of course it was too late to find an alternative hotel.
Needless to say, it was a catastrophic event during one of the few weekends in the year, thate we didn’t have to work, as we run hospitality ourselves.
Since they have made me pay for the room at the arrival and not at the checkout, the 150€ was already taken from my credit card before I could become aware of all the above inconveniences.
Therefore, I politely asked if the hotel was willing to refund at least 70% of my payment - which they refused
In short a very bad experience with the hotel and the management!
翻译：我们入住这家酒店，但因为以下几个原因非常失望：
1. 当时酒店正在接待一大群客人，我们无法在你们漂亮的餐厅主厅找到空位。
2. 我们最初被安排的房间就在厨房旁边，弥漫着烤肉的味道，厨房工作人员也很吵闹。
3. 之后我们换了一间比较安静的房间，但床垫和枕头的质量实在太差，我和妻子根本无法忍受。
结果，我们在这家酒店只待了一个小时就退房了，期间我们尝试了两个不同的房间，也没能在餐厅找到舒适的座位。
与此同时，我们没能吃上晚饭，还不得不开车一个半小时回家，因为实在来不及再找其他酒店了。
不用说，这真是一场灾难，而我们一年中难得的几个周末本来就不用工作，因为我们自己也经营着一家酒店。
由于酒店要求我在抵达时而非退房时支付房费，在我意识到上述种种不便之前，150欧元就已经从我的信用卡中扣除了。
因此，我礼貌地询问酒店是否愿意退还至少70%的房费，但他们拒绝了。
总之，这次入住体验非常糟糕，酒店管理层的服务也令人失望！
1. 当时酒店正在接待一大群客人，我们无法在你们漂亮的餐厅主厅找到空位。
2. 我们最初被安排的房间就在厨房旁边，弥漫着烤肉的味道，厨房工作人员也很吵闹。
3. 之后我们换了一间比较安静的房间，但床垫和枕头的质量实在太差，我和妻子根本无法忍受。
结果，我们在这家酒店只待了一个小时就退房了，期间我们尝试了两个不同的房间，也没能在餐厅找到舒适的座位。
与此同时，我们没能吃上晚饭，还不得不开车一个半小时回家，因为实在来不及再找其他酒店了。
不用说，这真是一场灾难，而我们一年中难得的几个周末本来就不用工作，因为我们自己也经营着一家酒店。
由于酒店要求我在抵达时而非退房时支付房费，在我意识到上述种种不便之前，150欧元就已经从我的信用卡中扣除了。
因此，我礼貌地询问酒店是否愿意退还至少70%的房费，但他们拒绝了。
总之，这次入住体验非常糟糕，酒店管理层的服务也令人失望！
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