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Olivier P
Appalling welcome and zero commercial sense – A great estate ruined by poor management
Château Dampierre的点评
点评：Our visit this Saturday, May 16th, was a complete disaster, resulting in a total financial loss and a deep sense of frustration. As someone who has known and appreciated the Domaine de Dampierre for years, I am shocked by how much the hospitality has deteriorated since the change in ownership.
Due to extremely poor signage (the main gates were closed, and only a tiny sign pointed to a parking entrance 200m away that we weren't informed about), we arrived a few minutes late for our 4 PM carriage ride. Instead of being helpful, the staff was incredibly rude and aggressive. One employee dismissively asked, 'What’s the problem?' and later snapped that she was 'neither a secretary nor a box office' when we asked for a solution.
On-site, we were confronted with rules that were never mentioned in our booking: a mandatory 15-minute early arrival and the fact that the ride is collective, not private. The excuse given—that the horses were 'too excited' to wait—felt like an insult to our intelligence.
The management refused any refund or credit note for our group, despite the lack of clear instructions. It is clear that the 'industrial' management style of the new owner (Franky Mulliez) has replaced the grace and hospitality this historic site once stood for. If you expect basic courtesy and professional service, look elsewhere.
Due to extremely poor signage (the main gates were closed, and only a tiny sign pointed to a parking entrance 200m away that we weren't informed about), we arrived a few minutes late for our 4 PM carriage ride. Instead of being helpful, the staff was incredibly rude and aggressive. One employee dismissively asked, 'What’s the problem?' and later snapped that she was 'neither a secretary nor a box office' when we asked for a solution.
On-site, we were confronted with rules that were never mentioned in our booking: a mandatory 15-minute early arrival and the fact that the ride is collective, not private. The excuse given—that the horses were 'too excited' to wait—felt like an insult to our intelligence.
The management refused any refund or credit note for our group, despite the lack of clear instructions. It is clear that the 'industrial' management style of the new owner (Franky Mulliez) has replaced the grace and hospitality this historic site once stood for. If you expect basic courtesy and professional service, look elsewhere.
翻译：我们上周六（5月16日）的游览简直是一场灾难，不仅造成了经济损失，更让我们深感失望。多年来，我一直很了解并欣赏丹皮埃尔庄园，但自从易主后，这里的服务质量却急剧下降，这让我非常震惊。
由于指示牌极其糟糕（大门紧闭，只有一个很小的指示牌指向200米外的停车场入口，而我们事先并不知道），我们错过了下午4点的马车游览，迟到了几分钟。工作人员非但没有提供帮助，反而态度极其恶劣，甚至咄咄逼人。一位员工轻蔑地问：“有什么问题吗？”当我们寻求解决方案时，她又厉声说道：“我既不是接待员，也不是售票员。”
到达庄园后，我们才发现一些预订时从未提及的规定：必须提前15分钟到达，而且马车是集体乘坐，而非私人包车。他们给出的理由——马匹“太兴奋”等不及——简直是对我们智商的侮辱。
尽管我们没有收到任何明确的指示，管理层仍然拒绝为我们团队退款或提供代金券。显然，新老板（弗兰基·穆利兹）的“工业化”管理风格已经取代了这座历史遗址曾经的优雅和热情好客。如果您期待基本的礼貌和专业的服务，请另寻他处。
由于指示牌极其糟糕（大门紧闭，只有一个很小的指示牌指向200米外的停车场入口，而我们事先并不知道），我们错过了下午4点的马车游览，迟到了几分钟。工作人员非但没有提供帮助，反而态度极其恶劣，甚至咄咄逼人。一位员工轻蔑地问：“有什么问题吗？”当我们寻求解决方案时，她又厉声说道：“我既不是接待员，也不是售票员。”
到达庄园后，我们才发现一些预订时从未提及的规定：必须提前15分钟到达，而且马车是集体乘坐，而非私人包车。他们给出的理由——马匹“太兴奋”等不及——简直是对我们智商的侮辱。
尽管我们没有收到任何明确的指示，管理层仍然拒绝为我们团队退款或提供代金券。显然，新老板（弗兰基·穆利兹）的“工业化”管理风格已经取代了这座历史遗址曾经的优雅和热情好客。如果您期待基本的礼貌和专业的服务，请另寻他处。
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