THE WORST EXPERIENCE! This review is being made by someone who has worked in the Travel & Tourism industry for 20+years
Dreamer Catamaran Cruises的点评
点评:This was a very important trip in celebration of a 60th milestone birthday. Everyone in our group was so happy and excited ready to celebrate on board the Dreamer Catamaran only to be met when we boarded with unwelcoming and unfriendly staff. One particular member of staff I'm told his name is Ricky (he had dreads) was an absolute nuisance and completely ruined the entire experience. His behaviour felt targeted. I didn't snorkel simply because he was the person who would have been responsible for my life should I have run into any difficulty!
I am not one for writing reviews so the fact that I am taking my good time to write a review on this occasion says it all.
I am so appalled and I hope that this is not the norm? I'm sure the owners do not expect this type of deplorable customer service from their employees.
I'd like you to make your employees understand that they never know who the people are that they have on board!! If I were a mystery shopper, you failed, big time!
It's a shame that given the bad experience, I cannot recommend this Catamaran experience.
翻译:这次旅行意义非凡,是为了庆祝我60岁的大寿。我们一行人都非常开心兴奋,准备登上“梦想家号”双体帆船庆祝一番。然而,登船后却发现船员态度冷漠,毫无热情。其中一位名叫Ricky(留着脏辫)的船员简直令人厌烦,彻底毁了我们的体验。他的行为感觉像是故意针对我们。我甚至都没敢浮潜,因为万一我遇到什么麻烦,他就是那个要负责我的人!
我平时很少写评论,所以这次特意花时间写评论,足以说明一切。
我感到非常震惊,希望这只是个例。我相信船东肯定不希望员工的服务如此糟糕。
我希望你们能让员工明白,他们永远不知道船上的乘客是谁!如果我是个神秘顾客,你们这次的服务简直糟糕透了!
很遗憾,鉴于这次糟糕的经历,我无法推荐这种双体船体验。