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Hair & Co的点评
点评：I had a very disappointing experience using hair and co for the first time. Before my appointment I had called in to book and pay a deposit. This deposit was £40 and I was advised that on the day I would be paying £85 after the appointment which I have in writing.
On the day I arrived and the stylist started doing my hair. Throughout the appointment more clients arrived and the stylist had to split her time between myself and other clients. Eventually, having to call other workers in the hairdressers to come and help her with my hair.
When my appointment was finished I went to pay my agreed remaining £85 and this is when I was advised it would now be £108 even though I had written proof of the agreed £85. The reason for this was due to an extra product used in my hair, which I was not advised on, asked if I would like this product used or agreed to use this and pay the extra money. I had no choice but to pay the extra rate I was given.
When I left the hairdressers I also realised that my hair was cut to two different lengths and this was visibly noticeable. The colour we had agreed on was also not the same and there was no communication throughout the process about the difference. I had asked for balayage which would be my natural brown colour with blonde throughout however the top of my hair was a ginger/copper colour. If the colour process I had asked for could not be reached I feel I should have had communication on this, instead I feel like the stylist just hoped I wouldn’t notice it was different. I can only put all this down to the fact the hair stylist was trying to do more than one client and eventually there was two different people working on my hair.
I am very disappointed in the service I received and the lack of communication throughout my appointment. I would not recommend this salon to anyone else and will not be returning.
On the day I arrived and the stylist started doing my hair. Throughout the appointment more clients arrived and the stylist had to split her time between myself and other clients. Eventually, having to call other workers in the hairdressers to come and help her with my hair.
When my appointment was finished I went to pay my agreed remaining £85 and this is when I was advised it would now be £108 even though I had written proof of the agreed £85. The reason for this was due to an extra product used in my hair, which I was not advised on, asked if I would like this product used or agreed to use this and pay the extra money. I had no choice but to pay the extra rate I was given.
When I left the hairdressers I also realised that my hair was cut to two different lengths and this was visibly noticeable. The colour we had agreed on was also not the same and there was no communication throughout the process about the difference. I had asked for balayage which would be my natural brown colour with blonde throughout however the top of my hair was a ginger/copper colour. If the colour process I had asked for could not be reached I feel I should have had communication on this, instead I feel like the stylist just hoped I wouldn’t notice it was different. I can only put all this down to the fact the hair stylist was trying to do more than one client and eventually there was two different people working on my hair.
I am very disappointed in the service I received and the lack of communication throughout my appointment. I would not recommend this salon to anyone else and will not be returning.
翻译：我第一次去Hair and Co美发店的经历非常糟糕。预约前我打电话预约并支付了40英镑的定金，当时他们告诉我预约当天结束后需要支付85英镑，而且我有书面凭证。
到了店里，造型师开始给我做头发。但过程中不断有其他顾客到来，造型师不得不分担我的工作。最后，她甚至叫了其他店员来帮忙。
做完头发后，我去支付之前约定的85英镑，这时他们却告诉我总价要涨到108英镑，尽管我有之前约定的85英镑的书面凭证。他们给出的理由是，他们在我的头发上额外使用了一种产品，而事先并没有告知我是否需要使用这种产品，也没有问我是否同意使用并支付额外的费用。我别无选择，只能接受他们提出的额外费用。
离开理发店时，我发现我的头发被剪成了两种不同的长度，而且这很明显。我们之前商定的颜色也不一样，整个过程中他们都没有就此进行任何沟通。我要求的是挑染，也就是在我的自然棕色基础上挑染一些金色，但结果头顶部分却是姜黄色/铜色。如果无法达到我要求的颜色效果，我觉得他们应该事先告知我，而不是像理发师那样，希望我不会注意到颜色上的差异。我只能认为这是因为理发师同时服务了好几个顾客，最后竟然有两个不同的理发师在给我做头发。
我对这次的服务和整个过程中缺乏沟通感到非常失望。我不会向任何人推荐这家理发店，也不会再来了。
到了店里，造型师开始给我做头发。但过程中不断有其他顾客到来，造型师不得不分担我的工作。最后，她甚至叫了其他店员来帮忙。
做完头发后，我去支付之前约定的85英镑，这时他们却告诉我总价要涨到108英镑，尽管我有之前约定的85英镑的书面凭证。他们给出的理由是，他们在我的头发上额外使用了一种产品，而事先并没有告知我是否需要使用这种产品，也没有问我是否同意使用并支付额外的费用。我别无选择，只能接受他们提出的额外费用。
离开理发店时，我发现我的头发被剪成了两种不同的长度，而且这很明显。我们之前商定的颜色也不一样，整个过程中他们都没有就此进行任何沟通。我要求的是挑染，也就是在我的自然棕色基础上挑染一些金色，但结果头顶部分却是姜黄色/铜色。如果无法达到我要求的颜色效果，我觉得他们应该事先告知我，而不是像理发师那样，希望我不会注意到颜色上的差异。我只能认为这是因为理发师同时服务了好几个顾客，最后竟然有两个不同的理发师在给我做头发。
我对这次的服务和整个过程中缺乏沟通感到非常失望。我不会向任何人推荐这家理发店，也不会再来了。
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