点评:**Update: This matter has been resolved by management.
Reviewed 5 days ago
DO NOT STAY HERE! I booked a reservation for New Years Eve weekend, however, we were unable to stay because we unexpectedly had to put our beloved family dog down that weekend. While we booked the non-refundable rate, I reached out to the Sea Palms staff and asked if there was any way, considering the circumstances, that we could use the reservation at a different date and pay any additional rate changes. We were not asking for a refund. My family really wanted to stay at Sea Palms and spend our time (and money) in Saint Simmons Island when we easily could have booked a trip elsewhere. Additionally, I had to follow up 3 times before I received a response saying there was nothing they could do. I was told by the front desk staff that this decision was ultimately up to the Revenue Manager. Very disappointing experience.
翻译:**更新:此事已由管理层解决。
5 天前评论
不要留在这里!我预订了除夕周末的预订,但是,我们无法入住,因为那个周末我们出乎意料地不得不放下我们心爱的家犬。当我们预订不可退款房价时,我联系了 Sea Palms 的工作人员,询问是否有任何方式,考虑到情况,我们可以在不同的日期使用预订并支付任何额外的房价变化。我们没有要求退款。我的家人真的很想留在 Sea Palms 并在圣西蒙斯岛度过我们的时间(和金钱),而我们本可以轻松地在其他地方预订旅行。此外,在收到回复说他们无能为力之前,我不得不跟进 3 次。前台工作人员告诉我,这个决定最终取决于收益经理。非常令人失望的经历。