点评:I’d like to let you all know of the outstanding customer service i experienced two weeks ago with Lorraine Ahern , the customer service lady in Blarney Woollen Mills. Lorraine went above and beyond the call of duty when my friends and i were purchasing a housewarming gift for a friend of ours .
What we wanted we couldn’t get on the website but I emailed customer service on the off chance that they could create our special gift which was a slate with an ogham of two surnames as a housewarming gift. Lorraine emailed me to say she would ask the craftsman in the workshop if he could do it. A few days went by and I thought …., they can’t do it , which was fair enough when hey presto…. Lorraine emailed to say it was possible. It was beautifully made so a big shout out to the master craftsman and our friends are thrilled with it. So a big go raibh míle maith agaibh to the team in Blarney Woolen Mills. You are fantastic.
翻译:我想和大家分享一下两周前我在布拉尼羊毛厂(Blarney Woollen Mills)遇到的出色客户服务。当时我和朋友们想为一位朋友购买一份乔迁礼物,Lorraine Ahern 的热情服务远远超出了我们的预期。
我们想要的礼物在网站上找不到,但我抱着试试看的心态给客服发了邮件,询问他们是否可以定制。我们想要的是一块刻有两位朋友姓氏的欧甘字母的石板。Lorraine 回复说她会问问工坊里的工匠是否能做。几天过去了,我心想……他们可能做不了,这也没什么大不了的。结果,Lorraine 又发邮件告诉我,他们真的可以做!石板做工精美,我要特别感谢那位技艺精湛的工匠,我们的朋友们也对这份礼物赞不绝口。因此,对布拉尼毛纺厂的团队来说,这是一次重大的尝试。你太棒了。