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listening to a customers experience and St Anne's response
Ste. Anne’s Spa的点评
点评：I must comment on James Corocan's response to Paul's very disappointing visit.
First, James totally just made more excuses for the noise so I take his apology as TOTALLY insincere. Not once did he say contact me please so maybe he could offer Paul something. In fact he went on to say, don't worry we are making more accommadations so we can make more money when you come back. Totally disgusting for any business but especially given the prices charged. I would expect an exceptional experience and that includes the customer service. I would definately go elsewhere that listens to their customers concerns like Paul's .
St Anne's spa doesn't care one iota about the customer experience. They even backed up what Paul said but turned around and asked him to come back yet again and spend a lot of money so they can fill their pockets. No thankyou.
First, James totally just made more excuses for the noise so I take his apology as TOTALLY insincere. Not once did he say contact me please so maybe he could offer Paul something. In fact he went on to say, don't worry we are making more accommadations so we can make more money when you come back. Totally disgusting for any business but especially given the prices charged. I would expect an exceptional experience and that includes the customer service. I would definately go elsewhere that listens to their customers concerns like Paul's .
St Anne's spa doesn't care one iota about the customer experience. They even backed up what Paul said but turned around and asked him to come back yet again and spend a lot of money so they can fill their pockets. No thankyou.
翻译：我必须对詹姆斯·科罗坎针对保罗那次极其令人失望的到访所做出的回应发表意见。
首先，詹姆斯只是找了更多借口来为噪音问题开脱，因此我认为他的道歉完全毫无诚意。他一次也没有说“请联系我”，或许这样他就能为保罗提供些补偿了。事实上，他接着还说：“别担心，我们正在增设更多设施，这样等您下次再来时我们就能赚更多钱了。”对于任何商家而言这都极其可恶，更何况他们收取的费用本身就很高。我期望能获得非凡的体验，这其中也包括了客户服务。我绝对会选择去像Paul所描述的那种真正倾听顾客心声的地方。
St Anne's SPA根本不在乎顾客的体验如何。他们虽然认可了Paul所说的话，但转头又要求他再次光临并花费大笔金钱，好让自己赚得盆满钵满。还是算了吧，谢谢。
首先，詹姆斯只是找了更多借口来为噪音问题开脱，因此我认为他的道歉完全毫无诚意。他一次也没有说“请联系我”，或许这样他就能为保罗提供些补偿了。事实上，他接着还说：“别担心，我们正在增设更多设施，这样等您下次再来时我们就能赚更多钱了。”对于任何商家而言这都极其可恶，更何况他们收取的费用本身就很高。我期望能获得非凡的体验，这其中也包括了客户服务。我绝对会选择去像Paul所描述的那种真正倾听顾客心声的地方。
St Anne's SPA根本不在乎顾客的体验如何。他们虽然认可了Paul所说的话，但转头又要求他再次光临并花费大笔金钱，好让自己赚得盆满钵满。还是算了吧，谢谢。
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