点评:We booked 2 villas for 7 nights - accomodation is stunning and would give a 5 star however agree with a lot of the comments I have seen regarding servicing of the rooms / villas, our beds were not made once, I had to call reception twice and ask for our villa to be hoovered - bathrooms and kitchen floors not cleaned once …. I asked 3 times for clean bedding for my 3 yr old which I never got. I walked up to reception and complained in person - they sent someone down to Hoover and that was it? We expected the rooms to be serviced like at the many others resorts we have stayed at - cleaning of bathrooms, kitchen and toilets, making of beds, and serviced. You don’t go on holiday to wash floors etc and why we booked the villas which is meant to be the premium stay and not cheap.
I was on the fence on giving a 3 or 4 star rating.
翻译:我们预订了 2 栋别墅,住了 7 晚——住宿条件很棒,可以给 5 星,但是我同意我看到的很多关于房间/别墅服务的评论,我们的床没有整理过一次,我不得不给接待处打电话两次,要求对我们的别墅进行吸尘——浴室和厨房地板一次都没有清洁过……。我曾 3 次要求为我 3 岁的孩子提供干净的床上用品,但我从未得到过。我走到接待处并亲自抱怨 - 他们派人去胡佛,就是这样吗?我们希望房间能像我们住过的许多其他度假村一样得到服务——清洁浴室、厨房和厕所、铺床和提供服务。你不会去度假洗地板等,这就是为什么我们预订了别墅,这意味着优质的住宿而不是便宜的。
我对于是否给予 3 星或 4 星评级持观望态度。