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susiejulie
Great ocean view course but poor customer experience.
Vale Do Lobo Golf的点评
点评：8 ladies (handicaps 5-15) came to play the ocean course as part of a special golf break.
Compared to the other courses played the customer experience was more than disappointing. Once buggies were finally available there was no help in moving clubs to buggies. Dressed in golf attire that was also sold in the club’s own golf shop and branded with the club’s logo, we were told in a somewhat condescending manner that we could not go on the course as we did not have tailored collars. The warm up
area was poor, only allowing a maximum of a 9 iron on the driving range. We found a way round being able to play only to find the group behind were 3 guys wearing football shirts, trainers and tee shirts!!
The service in the pro shop was not customer centric, bordering on the rude/uninterested.
Whilst the back 9 holes had stunning views of ocean and beach, the whole resort seems to work on the somewhat old fashioned premise that the customer is lucky to be there!! Wake up Val de Lobo!!
Compared to the other courses played the customer experience was more than disappointing. Once buggies were finally available there was no help in moving clubs to buggies. Dressed in golf attire that was also sold in the club’s own golf shop and branded with the club’s logo, we were told in a somewhat condescending manner that we could not go on the course as we did not have tailored collars. The warm up
area was poor, only allowing a maximum of a 9 iron on the driving range. We found a way round being able to play only to find the group behind were 3 guys wearing football shirts, trainers and tee shirts!!
The service in the pro shop was not customer centric, bordering on the rude/uninterested.
Whilst the back 9 holes had stunning views of ocean and beach, the whole resort seems to work on the somewhat old fashioned premise that the customer is lucky to be there!! Wake up Val de Lobo!!
翻译：8位女士（差点5-15）前来体验海滨球场，作为她们特别高尔夫假期的一部分。
与其他球场相比，这里的客户体验令人非常失望。好不容易等到球车，却没有人帮忙把球杆搬到球车上。我们穿着在俱乐部商店出售的、印有俱乐部标志的高尔夫球服，却被工作人员用一种居高临下的语气告知，因为我们的领子不是定制的，所以不能下场。热身区也很简陋，练习场最多只允许使用9号铁杆。我们好不容易找到办法下场，却发现后面一组竟然是三个穿着足球衫、运动鞋和T恤的男士！
专业商店的服务态度冷漠，甚至可以说是粗鲁无礼。
虽然后九洞拥有令人惊叹的海景和沙滩景色，但整个度假村似乎仍然秉持着一种略显老套的理念：顾客能来这里就应该感到幸运！瓦尔德洛博，醒醒吧！！
与其他球场相比，这里的客户体验令人非常失望。好不容易等到球车，却没有人帮忙把球杆搬到球车上。我们穿着在俱乐部商店出售的、印有俱乐部标志的高尔夫球服，却被工作人员用一种居高临下的语气告知，因为我们的领子不是定制的，所以不能下场。热身区也很简陋，练习场最多只允许使用9号铁杆。我们好不容易找到办法下场，却发现后面一组竟然是三个穿着足球衫、运动鞋和T恤的男士！
专业商店的服务态度冷漠，甚至可以说是粗鲁无礼。
虽然后九洞拥有令人惊叹的海景和沙滩景色，但整个度假村似乎仍然秉持着一种略显老套的理念：顾客能来这里就应该感到幸运！瓦尔德洛博，醒醒吧！！
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