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Cheryl P
Sailing trip that became a motor boat excursion and unpaid quality control for Voyage
Voyage Charters的点评
点评：Our bareboat charter early last month on Voyage's 480 "Endless Summer" resulted in only one functional day of sailing out of our entire trip. While the mechanical failures were exhausting, the management’s response was insulting. We were essentially given an old, beat-up boat that wasn't fit for purpose.
When we finally limped back to the dock after our "power boat expedition" (since we couldn't sail), the lack of service was glaring. The Voyage team was cheerful and chatting with every other returning boat, but we were completely ghosted. No one greeted us or acknowledged the ordeal we’d been through. I had to text the briefing captain and wait 30 min or longer to get any response.
On the last night prior to our return, the briefing captain had the audacity to ask me to compile a list of the "problems" we encountered on the boat so they could fix them for the next group. It felt like we paid a premium to be their unpaid maintenance surveyors. To make matters worse, management ignored our ( 2) emails requesting to have a discussion about the problems and find a resolution. We eventually heard from managing director Dave Beavis and he claimed the power issues were " completely normal" and that the shredded sail was somehow our fault.
Bottomline, If you value your vacation time, avoid Voyage. They are running a neglected fleet and take zero accountability for equipment failure, and pretty much anything that goes wrong on your boat.
When we finally limped back to the dock after our "power boat expedition" (since we couldn't sail), the lack of service was glaring. The Voyage team was cheerful and chatting with every other returning boat, but we were completely ghosted. No one greeted us or acknowledged the ordeal we’d been through. I had to text the briefing captain and wait 30 min or longer to get any response.
On the last night prior to our return, the briefing captain had the audacity to ask me to compile a list of the "problems" we encountered on the boat so they could fix them for the next group. It felt like we paid a premium to be their unpaid maintenance surveyors. To make matters worse, management ignored our ( 2) emails requesting to have a discussion about the problems and find a resolution. We eventually heard from managing director Dave Beavis and he claimed the power issues were " completely normal" and that the shredded sail was somehow our fault.
Bottomline, If you value your vacation time, avoid Voyage. They are running a neglected fleet and take zero accountability for equipment failure, and pretty much anything that goes wrong on your boat.
翻译：上个月初，我们租用了Voyage公司的480型帆船“无尽夏日号”（Endless Summer），结果整个行程只有一天能正常航行。虽然机械故障令人精疲力竭，但管理层的反应却令人难以接受。我们实际上被安排租了一艘破旧不堪、根本无法使用的船。
当我们最终艰难地划着“动力艇探险”（因为根本无法航行）回到码头时，服务缺失的问题暴露无遗。Voyage公司的船员们兴高采烈地和其他返航的船只聊天，却对我们视而不见。没有人向我们问好，也没有人对我们遭遇的困境表示任何关心。我不得不给负责简报的船长发短信，然后等待至少30分钟才得到回复。
在我们返航前的最后一晚，负责简报的船长竟然厚颜无耻地要求我列出我们在船上遇到的“问题”，以便他们为下一批客人进行维修。感觉我们付了高价，却成了他们免费的维修检查员。更糟糕的是，管理层无视了我们两封要求讨论问题并寻求解决方案的邮件。最终，我们联系到了总经理戴夫·比维斯，他声称电力问题“完全正常”，而帆被撕碎则归咎于我们。
总之，如果您珍惜假期，请避开Voyage公司。他们管理的船队疏于维护，对设备故障以及船上发生的几乎所有问题都漠不关心。
当我们最终艰难地划着“动力艇探险”（因为根本无法航行）回到码头时，服务缺失的问题暴露无遗。Voyage公司的船员们兴高采烈地和其他返航的船只聊天，却对我们视而不见。没有人向我们问好，也没有人对我们遭遇的困境表示任何关心。我不得不给负责简报的船长发短信，然后等待至少30分钟才得到回复。
在我们返航前的最后一晚，负责简报的船长竟然厚颜无耻地要求我列出我们在船上遇到的“问题”，以便他们为下一批客人进行维修。感觉我们付了高价，却成了他们免费的维修检查员。更糟糕的是，管理层无视了我们两封要求讨论问题并寻求解决方案的邮件。最终，我们联系到了总经理戴夫·比维斯，他声称电力问题“完全正常”，而帆被撕碎则归咎于我们。
总之，如果您珍惜假期，请避开Voyage公司。他们管理的船队疏于维护，对设备故障以及船上发生的几乎所有问题都漠不关心。
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