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Teri M
Significant Equipment Failures and Poor Support — Not What Was Promised
Voyage Charters的点评
点评：We chartered a 48' catamaran with Voyage Charters in the BVI and experienced multiple serious issues that materially impacted our trip.
Black tank failure at boarding delayed our departure by a full day.
Mainsail tore while being raised under normal conditions, ending our ability to sail for most of the trip.
Ongoing battery and electrical issues required constant engine charging (3–4 times per day), far beyond what we were initially told (1–2 times per day).
At one point, we had no lights and could not start the generator, and one engine initially failed to start.
Staff replaced a battery with one from their service boat, which did not resolve the issue.
The service team that came out was not even aware of all the reported issues, indicating poor internal communication.
We have video and text documentation supporting these issues, including confirmation that increased battery charging was considered “normal” only after problems arose.
While the base team was responsive at times, the overall experience reflects poor maintenance, inconsistent communication, and inadequate resolution for significant equipment failures.
We raised these concerns directly and gave the company an opportunity to make it right before posting this review.
Given the cost of a charter like this, we expected a safe, functional vessel and a reliable experience. That was not delivered. Would not recommend. We've had much better experiences with the Moorings and TMM!
Black tank failure at boarding delayed our departure by a full day.
Mainsail tore while being raised under normal conditions, ending our ability to sail for most of the trip.
Ongoing battery and electrical issues required constant engine charging (3–4 times per day), far beyond what we were initially told (1–2 times per day).
At one point, we had no lights and could not start the generator, and one engine initially failed to start.
Staff replaced a battery with one from their service boat, which did not resolve the issue.
The service team that came out was not even aware of all the reported issues, indicating poor internal communication.
We have video and text documentation supporting these issues, including confirmation that increased battery charging was considered “normal” only after problems arose.
While the base team was responsive at times, the overall experience reflects poor maintenance, inconsistent communication, and inadequate resolution for significant equipment failures.
We raised these concerns directly and gave the company an opportunity to make it right before posting this review.
Given the cost of a charter like this, we expected a safe, functional vessel and a reliable experience. That was not delivered. Would not recommend. We've had much better experiences with the Moorings and TMM!
翻译：我们在英属维尔京群岛租用了一艘由 Voyage Charters 运营的 48 英尺双体船，途中遇到了多起严重问题，严重影响了我们的行程。
登船时黑水箱故障导致我们整整延误了一天。
主帆在正常升帆过程中撕裂，使我们大部分航程都无法航行。
持续不断的电池和电气问题导致发动机需要频繁充电（每天 3-4 次），远远超出最初告知的每天 1-2 次。
有一次，船上的灯光全部熄灭，发电机也无法启动，其中一台发动机一开始也无法启动。
工作人员用他们维修船上的电池更换了我们的电池，但问题依然存在。
前来维修的团队甚至不知道所有已报告的问题，这表明公司内部沟通不畅。
我们有视频和文字记录可以佐证这些问题，包括确认增加电池充电次数是在问题出现后才被认为是“正常”的。
虽然基地团队有时反应迅速，但整体体验反映出维护不善、沟通不畅以及重大设备故障处理不当。
我们已直接向该公司提出这些问题，并在发布此评论前给了他们改正的机会。
考虑到此类包船的费用，我们期望的是一艘安全、功能齐全的船只以及一次可靠的体验。但结果却令人失望。不推荐。我们之前在 Moorings 和 TMM 的体验要好得多！
登船时黑水箱故障导致我们整整延误了一天。
主帆在正常升帆过程中撕裂，使我们大部分航程都无法航行。
持续不断的电池和电气问题导致发动机需要频繁充电（每天 3-4 次），远远超出最初告知的每天 1-2 次。
有一次，船上的灯光全部熄灭，发电机也无法启动，其中一台发动机一开始也无法启动。
工作人员用他们维修船上的电池更换了我们的电池，但问题依然存在。
前来维修的团队甚至不知道所有已报告的问题，这表明公司内部沟通不畅。
我们有视频和文字记录可以佐证这些问题，包括确认增加电池充电次数是在问题出现后才被认为是“正常”的。
虽然基地团队有时反应迅速，但整体体验反映出维护不善、沟通不畅以及重大设备故障处理不当。
我们已直接向该公司提出这些问题，并在发布此评论前给了他们改正的机会。
考虑到此类包船的费用，我们期望的是一艘安全、功能齐全的船只以及一次可靠的体验。但结果却令人失望。不推荐。我们之前在 Moorings 和 TMM 的体验要好得多！
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