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jonathangH9690TR
Shocking Family Day, Money Grabbing, Greed
Chester Racecourse的点评
点评：Dear Andrea,
Thank you for taking the time to review my complaint again.
Whilst I appreciate your responses and the acknowledgement that a number of aspects of our visit fell below the standard expected, I am naturally disappointed that Chester Racecourse does not feel any form of goodwill gesture is appropriate.
I find it difficult to reconcile the acknowledgement that the baby changing facilities were unacceptable, the Family Fun Zone was overcrowded, and that there were inconsistencies in the enforcement of the dress code, with the conclusion that no remedy is warranted.
I accept that we have reached an impasse, and I will leave the matter there. However, I hope Chester Racecourse genuinely reflects on the feedback provided, as the Family Fun Day experience we had fell well short of what was advertised and certainly not what we expected when purchasing Paddock Passes.
Thank you for your time.
Kind regards,
Jonathan Griffiths
Thank you for taking the time to review my complaint again.
Whilst I appreciate your responses and the acknowledgement that a number of aspects of our visit fell below the standard expected, I am naturally disappointed that Chester Racecourse does not feel any form of goodwill gesture is appropriate.
I find it difficult to reconcile the acknowledgement that the baby changing facilities were unacceptable, the Family Fun Zone was overcrowded, and that there were inconsistencies in the enforcement of the dress code, with the conclusion that no remedy is warranted.
I accept that we have reached an impasse, and I will leave the matter there. However, I hope Chester Racecourse genuinely reflects on the feedback provided, as the Family Fun Day experience we had fell well short of what was advertised and certainly not what we expected when purchasing Paddock Passes.
Thank you for your time.
Kind regards,
Jonathan Griffiths
翻译：亲爱的安德莉亚：
感谢您抽出时间再次审阅我的投诉。
虽然我很感激您的回复，也认可我们此次参观中有诸多方面未能达到预期标准，但切斯特赛马场似乎认为没有任何善意举措是必要的，这让我感到十分失望。
我实在难以理解：既然已经承认婴儿换尿布设施不达标、家庭娱乐区人满为患……此外，着装规定的执行也存在不一致的情况，最终结论是无需采取任何补救措施。
我承认我们已陷入僵局，此事就到此为止吧。不过，我希望切斯特赛马场能认真反思我们所提出的反馈意见——我们参加的家庭趣味日活动远未达到宣传时所承诺的标准，也完全不符合我们购买入场券时的期望。
感谢您抽出时间。
祝好，
乔纳森·格里菲斯
感谢您抽出时间再次审阅我的投诉。
虽然我很感激您的回复，也认可我们此次参观中有诸多方面未能达到预期标准，但切斯特赛马场似乎认为没有任何善意举措是必要的，这让我感到十分失望。
我实在难以理解：既然已经承认婴儿换尿布设施不达标、家庭娱乐区人满为患……此外，着装规定的执行也存在不一致的情况，最终结论是无需采取任何补救措施。
我承认我们已陷入僵局，此事就到此为止吧。不过，我希望切斯特赛马场能认真反思我们所提出的反馈意见——我们参加的家庭趣味日活动远未达到宣传时所承诺的标准，也完全不符合我们购买入场券时的期望。
感谢您抽出时间。
祝好，
乔纳森·格里菲斯
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