下载App
资质规则
旅行
账户
Jay M
The Mansion Baguio: Information Center (1 out of 5)
The Mansion的点评
点评：Our visit to the Information Center was disappointing and unprofessional. Upon arrival, both the security personnel and the information assistant greeted us with the question, “Are you going to buy?” When we explained that we wanted to look at the merchandise first before deciding, we were told that entry was only allowed for people who were going to buy.
This approach is fundamentally flawed. Customers cannot make a purchasing decision without first seeing the merchandise. Restricting access based on an assumed intent to buy contradicts basic customer service standards and discourages legitimate visitors.
The interaction came across as dismissive and unwelcoming, which is especially concerning for a tourist-facing facility representing a prominent landmark in Baguio. Information centers are expected to be accessible, courteous, and supportive—not gatekeeping and transactional at first contact.
This experience was frustrating and left a negative impression. Immediate improvement in staff training, customer engagement, and service mindset is strongly recommended.
This approach is fundamentally flawed. Customers cannot make a purchasing decision without first seeing the merchandise. Restricting access based on an assumed intent to buy contradicts basic customer service standards and discourages legitimate visitors.
The interaction came across as dismissive and unwelcoming, which is especially concerning for a tourist-facing facility representing a prominent landmark in Baguio. Information centers are expected to be accessible, courteous, and supportive—not gatekeeping and transactional at first contact.
This experience was frustrating and left a negative impression. Immediate improvement in staff training, customer engagement, and service mindset is strongly recommended.
翻译：我们对游客信息中心的访问令人失望，体验也十分不专业。抵达后，保安人员和信息助理都以“你们要买东西吗？”这个问题迎接我们。当我们解释说想先看看商品再做决定时，他们却告诉我们只有打算购买的人才能进入。
这种做法从根本上就是错误的。顾客在看到商品之前无法做出购买决定。基于顾客的购买意图而限制其进入，这违背了基本的客户服务准则，也阻碍了真正想来参观的人。
这种互动让人感觉冷漠无情，尤其对于一个面向游客、代表碧瑶著名地标的场所而言，更令人担忧。游客信息中心理应是方便易达、热情周到、乐于助人的，而不是在初次接触时就设置障碍、只关注交易。
这次经历令人沮丧，留下了非常负面的印象。强烈建议立即加强员工培训，提升客户服务水平和服务意识。
这种做法从根本上就是错误的。顾客在看到商品之前无法做出购买决定。基于顾客的购买意图而限制其进入，这违背了基本的客户服务准则，也阻碍了真正想来参观的人。
这种互动让人感觉冷漠无情，尤其对于一个面向游客、代表碧瑶著名地标的场所而言，更令人担忧。游客信息中心理应是方便易达、热情周到、乐于助人的，而不是在初次接触时就设置障碍、只关注交易。
这次经历令人沮丧，留下了非常负面的印象。强烈建议立即加强员工培训，提升客户服务水平和服务意识。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
