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Emma S
Poor communication with company and the driver, great experience with the animals
Dav Safaris的点评
点评：We were really looking forward to this trip to Uganda, whicb was meant to be the trip of a lifetime, but unfortunately the experience was disappointing due to multiple issues with the itinerary and poor ongoing communication.
Information before the trip was incorrect - specifically around journey times and activity lengths - examples being a 6 hour transfer was actually 12 hr (and could never have been 6 hours) and a half day rafting was 1 hour. Information from the driver was non existent regarding activities and there was little interaction from him throughout which made journeys awkward and unpleasant. We feel that we were unlucky with our driver as we saw many other drivers on our travels, both from Dav as well as other companies, who were providing a totally different experience.
We had complained to Dav who gave the driver 2 days to improve or ge would be replaced, minimal improvements were made, however this reverted back - if not worse than before by the end of the holiday.
Uganda itself is beautiful, and thankfully we had magical experiences with the chimpanzees and gorillas, and saw the tree climbing lions, so we at least achieved what we came for, but the organization, communication and coordination left it far from the holiday we had hoped for.
Dav did, however, manage to get my Kindle that I had left under a pillow at one hotel sent to a hotel further along the route for which I am super grateful.
My advice would be to read the reviews and request a driver who is mentioned a lot for their service and also Google maps any journey times on your itinerary to ensure they are correct before committing yourselves. Going through the itinerary with the driver at the start would also be beneficial and may highlight any possible discrepancies.
Information before the trip was incorrect - specifically around journey times and activity lengths - examples being a 6 hour transfer was actually 12 hr (and could never have been 6 hours) and a half day rafting was 1 hour. Information from the driver was non existent regarding activities and there was little interaction from him throughout which made journeys awkward and unpleasant. We feel that we were unlucky with our driver as we saw many other drivers on our travels, both from Dav as well as other companies, who were providing a totally different experience.
We had complained to Dav who gave the driver 2 days to improve or ge would be replaced, minimal improvements were made, however this reverted back - if not worse than before by the end of the holiday.
Uganda itself is beautiful, and thankfully we had magical experiences with the chimpanzees and gorillas, and saw the tree climbing lions, so we at least achieved what we came for, but the organization, communication and coordination left it far from the holiday we had hoped for.
Dav did, however, manage to get my Kindle that I had left under a pillow at one hotel sent to a hotel further along the route for which I am super grateful.
My advice would be to read the reviews and request a driver who is mentioned a lot for their service and also Google maps any journey times on your itinerary to ensure they are correct before committing yourselves. Going through the itinerary with the driver at the start would also be beneficial and may highlight any possible discrepancies.
翻译：我们原本非常期待这次乌干达之旅，希望它能成为我们一生难忘的旅行，但遗憾的是，由于行程安排上的诸多问题以及沟通不畅，这次旅行体验令人失望。
行前的信息有误，尤其是在行程时间和活动时长方面。例如，原本6小时的接送服务实际上需要12小时（根本不可能只有6小时），而半天的漂流活动只有1小时。司机对行程安排几乎没有提供任何信息，而且全程也鲜少与我们交流，这使得旅途十分尴尬和不愉快。我们觉得自己只是运气不好，遇到了这位司机。因为我们在旅途中遇到的许多其他司机，无论是来自Dav旅行社还是其他公司的，都提供了截然不同的服务。
我们向Dav旅行社投诉后，他们给了司机两天时间改进，否则就会更换司机。司机做出了一些微小的改进，但到了假期结束时，情况又恢复了原状，甚至比之前更糟。
乌干达本身很美，我们也很庆幸与黑猩猩和大猩猩有过奇妙的经历，还看到了会爬树的狮子，所以至少我们此行的目的达到了。但是，行程的组织、沟通和协调方面却远未达到我们预期的度假体验。
不过，戴夫帮我把落在一家酒店枕头下的Kindle送到了沿途的另一家酒店，我对此感激不尽。
我的建议是，在预订之前，一定要阅读评论，并要求选择那些评价很高的司机。此外，在谷歌地图上查询行程安排，确保时间准确无误后再做决定。出发前和司机一起核对行程也很有帮助，可以发现任何可能存在的问题。
行前的信息有误，尤其是在行程时间和活动时长方面。例如，原本6小时的接送服务实际上需要12小时（根本不可能只有6小时），而半天的漂流活动只有1小时。司机对行程安排几乎没有提供任何信息，而且全程也鲜少与我们交流，这使得旅途十分尴尬和不愉快。我们觉得自己只是运气不好，遇到了这位司机。因为我们在旅途中遇到的许多其他司机，无论是来自Dav旅行社还是其他公司的，都提供了截然不同的服务。
我们向Dav旅行社投诉后，他们给了司机两天时间改进，否则就会更换司机。司机做出了一些微小的改进，但到了假期结束时，情况又恢复了原状，甚至比之前更糟。
乌干达本身很美，我们也很庆幸与黑猩猩和大猩猩有过奇妙的经历，还看到了会爬树的狮子，所以至少我们此行的目的达到了。但是，行程的组织、沟通和协调方面却远未达到我们预期的度假体验。
不过，戴夫帮我把落在一家酒店枕头下的Kindle送到了沿途的另一家酒店，我对此感激不尽。
我的建议是，在预订之前，一定要阅读评论，并要求选择那些评价很高的司机。此外，在谷歌地图上查询行程安排，确保时间准确无误后再做决定。出发前和司机一起核对行程也很有帮助，可以发现任何可能存在的问题。
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