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Ali S
Disappointing Spa Day – Dirty facilities. Not Worth the Money.
Spa at Tankersley Manor的点评
点评：Unfortunately, our spa day experience was extremely disappointing and certainly not what we expected for the price we paid.
From the moment we arrived, there were several issues. The hot drink machine was broken, there were no slippers available, our dressing gowns were torn and no instructions on how to use the lockers. These may seem like small things individually, but together they really contributed to the feeling that the facilities were poorly maintained and not being properly managed.
One of the most unprofessional moments was seeing a member of staff as we approached reception was on her mobile phone and it was a few moments before she acknowledged we were there. This did not give a good impression of customer service or professionalism.
The outside area was particularly disappointing. It was filthy, wet and covered in bird mess and leaves, with the outdoor covers left outside when they clearly should have been taken in.
The lounge covers inside were also torn and shabby. Guests were sitting on wet loungers, no towels placed down, to and from the sauna and pool and staff did not appear to be at all strict about this, or even notice which indicates it is a regular occurance despite the obvious comfort and more importantly hygiene issues.
The food was just okay – nothing special and certainly didn't stand out as part of the experience. The Prosecco was also very expensive at around £38 per bottle, which felt excessive for what is otherwise a very low-end spa experience.
Overall, the whole place felt tired, poorly maintained and lacking in attention to detail. A spa day should feel relaxing, clean and special, but unfortunately we left feeling disappointed.
We did make a complaint and were told it would be passed on to the manager. Ashley did ring a few days later but i was in a meeting and asked if he could ring me back. We agreed a day and time. However, despite this, we have received no phone call, no response and no refund or offer of compensation.
For a spa experience at this price point, I would expect considerably better facilities, cleanliness, customer service and management. Sadly, based on our experience, we would not return and would not recommend this spa.
From the moment we arrived, there were several issues. The hot drink machine was broken, there were no slippers available, our dressing gowns were torn and no instructions on how to use the lockers. These may seem like small things individually, but together they really contributed to the feeling that the facilities were poorly maintained and not being properly managed.
One of the most unprofessional moments was seeing a member of staff as we approached reception was on her mobile phone and it was a few moments before she acknowledged we were there. This did not give a good impression of customer service or professionalism.
The outside area was particularly disappointing. It was filthy, wet and covered in bird mess and leaves, with the outdoor covers left outside when they clearly should have been taken in.
The lounge covers inside were also torn and shabby. Guests were sitting on wet loungers, no towels placed down, to and from the sauna and pool and staff did not appear to be at all strict about this, or even notice which indicates it is a regular occurance despite the obvious comfort and more importantly hygiene issues.
The food was just okay – nothing special and certainly didn't stand out as part of the experience. The Prosecco was also very expensive at around £38 per bottle, which felt excessive for what is otherwise a very low-end spa experience.
Overall, the whole place felt tired, poorly maintained and lacking in attention to detail. A spa day should feel relaxing, clean and special, but unfortunately we left feeling disappointed.
We did make a complaint and were told it would be passed on to the manager. Ashley did ring a few days later but i was in a meeting and asked if he could ring me back. We agreed a day and time. However, despite this, we have received no phone call, no response and no refund or offer of compensation.
For a spa experience at this price point, I would expect considerably better facilities, cleanliness, customer service and management. Sadly, based on our experience, we would not return and would not recommend this spa.
翻译：遗憾的是，我们的水疗体验极其令人失望，完全没有达到我们所支付费用应得的标准。
从我们抵达的那一刻起，就出现了诸多问题：热饮机坏了，没有提供拖鞋，我们的浴袍也有破损，甚至连如何使用储物柜的说明都没有。虽然这些问题单独来看似乎微不足道，但综合起来却让人感觉整个设施维护不善且管理混乱。最不专业的一个时刻是：当我们走近接待处时，发现一名工作人员正在接打电话；过了好一会儿她才注意到我们的存在。这种行为给人的印象极差，完全体现不出良好的客户服务意识或专业素养。
户外区域更是令人失望。那里又脏又湿，到处都是鸟粪和树叶；那些本应收进屋内的户外用品则被随意丢弃在外面。休息区的垫子也破旧不堪。客人们直接坐在湿漉漉的躺椅上，上面甚至没有铺毛巾；他们频繁进出桑拿房和泳池，而工作人员对此似乎一点也不严格管理，甚至毫无察觉，这说明这种情况经常发生——尽管这显然会影响舒适度，更重要的是影响卫生状况。
食物也就一般般——没什么特别之处，也完全算不上是体验中的亮点。普罗塞克起泡酒的价格也贵得离谱，大约每瓶38英镑。对于这种水平极低的水疗体验来说，这个价格显得有些过高了。
总体而言，整个场所给人的感觉就是破旧、维护不善且缺乏对细节的关注。享受一天的水疗本应是放松、洁净且特别的体验，可惜我们离开时却感到十分失望。
我们确实提出了投诉，对方也表示会把情况转达给经理。几天后，阿什利确实打电话过来，但当时我正在开会，便请他稍后再打来。我们约定好了日期和时间。然而，即便如此……我们既没有接到电话，也没有收到任何回复；既没有得到退款，也没有收到任何补偿承诺。
对于这个价位的水疗服务，我原本期望能享受到更优质的设施、更干净的环境、更好的客户服务以及更完善的管理。遗憾的是，根据我们的体验，我们不会再光顾，也不会向他人推荐这家水疗中心。
从我们抵达的那一刻起，就出现了诸多问题：热饮机坏了，没有提供拖鞋，我们的浴袍也有破损，甚至连如何使用储物柜的说明都没有。虽然这些问题单独来看似乎微不足道，但综合起来却让人感觉整个设施维护不善且管理混乱。最不专业的一个时刻是：当我们走近接待处时，发现一名工作人员正在接打电话；过了好一会儿她才注意到我们的存在。这种行为给人的印象极差，完全体现不出良好的客户服务意识或专业素养。
户外区域更是令人失望。那里又脏又湿，到处都是鸟粪和树叶；那些本应收进屋内的户外用品则被随意丢弃在外面。休息区的垫子也破旧不堪。客人们直接坐在湿漉漉的躺椅上，上面甚至没有铺毛巾；他们频繁进出桑拿房和泳池，而工作人员对此似乎一点也不严格管理，甚至毫无察觉，这说明这种情况经常发生——尽管这显然会影响舒适度，更重要的是影响卫生状况。
食物也就一般般——没什么特别之处，也完全算不上是体验中的亮点。普罗塞克起泡酒的价格也贵得离谱，大约每瓶38英镑。对于这种水平极低的水疗体验来说，这个价格显得有些过高了。
总体而言，整个场所给人的感觉就是破旧、维护不善且缺乏对细节的关注。享受一天的水疗本应是放松、洁净且特别的体验，可惜我们离开时却感到十分失望。
我们确实提出了投诉，对方也表示会把情况转达给经理。几天后，阿什利确实打电话过来，但当时我正在开会，便请他稍后再打来。我们约定好了日期和时间。然而，即便如此……我们既没有接到电话，也没有收到任何回复；既没有得到退款，也没有收到任何补偿承诺。
对于这个价位的水疗服务，我原本期望能享受到更优质的设施、更干净的环境、更好的客户服务以及更完善的管理。遗憾的是，根据我们的体验，我们不会再光顾，也不会向他人推荐这家水疗中心。
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