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karak0506
HORRIBLE EXPERIENCE
Bonita da Madeira的点评
点评：We booked a New Year’s Eve fireworks cruise on the 31st. Our flight from Lisbon was delayed by 3 hours, but we still managed to collect our tickets and reach the boarding area. Unfortunately, my girlfriend fell in the crowd while trying to catch up with me, and the cruise left without waiting even 2 minutes for her.
What made the experience worse was the complete lack of communication. The only email we ever received was the original booking confirmation stating we had to be there at 9:40pm, no reminders, no contact number, and no staff reachable by phone despite calling multiple times to explain the situation. When we explain this in the tickets office, the lady said you guys go on time for flights but you couldn’t come early for the cruise. Atleast airlines communicate with us and don’t leave us behind with one email sent on the day of booking out tickets.
There was no attempt to help us, no refund, and no alternative service offered. We were essentially punished for circumstances beyond our control. The cruise hadn’t gone far, and the fireworks only started at midnight anyway.
Overall, one of the worst cruise experiences we’ve had. Very disappointing service and WE DON’T RECOMMEND!
What made the experience worse was the complete lack of communication. The only email we ever received was the original booking confirmation stating we had to be there at 9:40pm, no reminders, no contact number, and no staff reachable by phone despite calling multiple times to explain the situation. When we explain this in the tickets office, the lady said you guys go on time for flights but you couldn’t come early for the cruise. Atleast airlines communicate with us and don’t leave us behind with one email sent on the day of booking out tickets.
There was no attempt to help us, no refund, and no alternative service offered. We were essentially punished for circumstances beyond our control. The cruise hadn’t gone far, and the fireworks only started at midnight anyway.
Overall, one of the worst cruise experiences we’ve had. Very disappointing service and WE DON’T RECOMMEND!
翻译：我们预订了31号的新年烟火游轮之旅。从里斯本起飞的航班延误了3个小时，但我们还是设法取到了票，并到达了登船区。不幸的是，我的女朋友在试图追上我的时候在人群中摔倒了，游轮甚至没等她两分钟就开走了。
更糟糕的是，我们完全没有收到任何沟通。我们收到的唯一一封邮件是最初的预订确认邮件，上面写着我们必须在晚上9:40到达。之后没有任何提醒，没有联系电话，而且尽管我们多次打电话解释情况，也联系不上任何工作人员。当我们到售票处解释情况时，那位女士说，你们坐飞机都能准时到达，但游轮却不能提前到达。至少航空公司还会和我们沟通，不会像我们这样，只在订票当天发一封邮件就把我们晾在一边。
他们没有试图帮助我们，没有退款，也没有提供任何替代方案。我们实际上是因为一些我们无法控制的情况而受到了惩罚。游轮没开多远，而且烟花表演也要到午夜才开始。
总而言之，这是我们经历过的最糟糕的游轮之旅之一。服务非常令人失望，我们不推荐！
更糟糕的是，我们完全没有收到任何沟通。我们收到的唯一一封邮件是最初的预订确认邮件，上面写着我们必须在晚上9:40到达。之后没有任何提醒，没有联系电话，而且尽管我们多次打电话解释情况，也联系不上任何工作人员。当我们到售票处解释情况时，那位女士说，你们坐飞机都能准时到达，但游轮却不能提前到达。至少航空公司还会和我们沟通，不会像我们这样，只在订票当天发一封邮件就把我们晾在一边。
他们没有试图帮助我们，没有退款，也没有提供任何替代方案。我们实际上是因为一些我们无法控制的情况而受到了惩罚。游轮没开多远，而且烟花表演也要到午夜才开始。
总而言之，这是我们经历过的最糟糕的游轮之旅之一。服务非常令人失望，我们不推荐！
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