点评:I booked three trips with Happy Tours, Go West, a Levada Walk and a whale watching boat trip. All three tickets looked very similar (attached is the one for the boat trip we missed). Each show our hotel, room number and pick up time. The first two worked out well, picked up on time and had enjoyable days’ out.
We expected to be picked up at our hotel (10.00 am) for the boat trip, but no pick up by 10.30am. When I managed to get to the Happy Tours office, was told that I should have gone to the harbour for the boat. However, if this was the case, this ticket should not have had out hotel name on, but the location of the wharf where the boat would be moored, and instead of “pick up" 10.00 am it should have read “embarkation time”. I had no idea where the boat would be located as I had no other documentation than the ticket, so my presumption, based on the previous two trips booked with Happy Tours, that we would be picked up by mini-bus at the hotel as before.
In fairness, the rep at Happy Tours did offer to re-book us, but as it was our last day in Madeira it was too late. No refund was offered, so I can only give a two-star review. Also, although their office should be open at 9.00 am, when I attempted to speak to them at 10.30 am on the day of the missed trip, the office was still closed, so only able to speak to them later in the day after we had made other arrangements to have a nice day in Funchal.
So please take care when you book with Happy Tours, ask when the ticket says "hotel" and "pick up time", that that is actually what is supposed to happen.
翻译:我预订了 Happy Tours 的三趟行程,分别是 Go West、Levada Walk 和观鲸游船之旅。三张票看起来非常相似(附件是我们错过的游船之旅的票)。每张票都标明了我们的酒店、房间号和接送时间。前两次行程很顺利,准时接送,我们度过了愉快的一天。
我们原本希望有人在酒店接我们(上午 10 点)乘船,但 10:30 之前没有人来接我们。当我设法到达 Happy Tours 办公室时,他们告诉我应该去港口乘船。但是,如果真是这样,这张票上就不应该写着我们的酒店名称,而应该写着船停泊的码头位置,而且应该写着“登船时间”,而不是“上午 10:00 接客”。我不知道船停在哪里,因为除了票之外我没有其他文件,所以我根据之前在 Happy Tours 预订的两次旅行,推测我们会像以前一样在酒店乘坐小巴来接我们。
公平地说,Happy Tours 的代表确实提出重新预订,但由于那是我们在马德拉的最后一天,已经太晚了。没有退款,所以我只能给出两星评价。此外,虽然他们的办公室应该在上午 9:00 开放,但当我在错过旅行的当天上午 10:30 试图与他们交谈时,办公室仍然关闭,所以只能在当天晚些时候我们做出其他安排,在丰沙尔度过愉快的一天后才能与他们交谈。
所以,当您在 Happy Tours 预订时,请小心,询问当机票上写着“酒店”和“接送时间”时,那实际上就是应该发生的事情。