点评:My husband had bought me a gift voucher for Christmas to use this spa as it had been highly recommended. I decided to book the 5 hour experience for my birthday. I was thoroughly looking forward to this after moving house and just had a baby. On our arrival we were told our treatment times had been moved due to staff sickness which messed up our whole day and had already driven 1hr 30 to get here. We weren’t made aware of this prior to our arrival. We had asked to speak to someone to see if this could be resolved. Customer service was definitely not 5* and Amy the manager was so rude and unprofessional I was gob smacked. All in all left very unhappy and more stressed than before I had arrived. Wouldn’t recommend at all and have never experienced such bad customer service for the money we had paid.
翻译:我丈夫圣诞节送了我一张这家水疗中心的礼券,因为之前有人强烈推荐。我决定预订5小时的体验作为我的生日礼物。搬家后,我又刚生完宝宝,所以非常期待这次体验。然而,当我们到达时,却被告知由于员工生病,我们的护理时间被更改了,这彻底打乱了我们的计划,而我们已经开车一个半小时才到这里。在此之前,我们对此毫不知情。我们要求与相关人员沟通,看看能否解决这个问题。客户服务绝对称不上五星级,经理Amy的态度极其粗鲁且不专业,让我震惊不已。总之,我们非常不满意,离开时比来之前更加焦虑。我完全不推荐这家水疗中心,而且从未体验过如此糟糕的客户服务,更何况我们支付了如此高昂的费用。