点评:We booked online and paid €155 for a transfer from Chania Airport to Kiani Brach resort, approx 30 km away. When we arrived around 9 pm there was no sign of our transfer. We tried contacting them to no avail and by 11pm we decided we had to get two taxis (there were six of us ). It cost us €90 euro and one of the taxis accidentally left on of our suitcases at the airport! Luckily the hotel called around next day and located it at the airport police station but we had to spend another €90 going to collect it. Attempts to contact them were u successful. We did receive a text message with no driver details just a reference number at 11:15 pm
Until Monday 7th when a chatbot told us to that they weren’t responsible as the booking is with a 3rd party. USE THIS SERVICE AT YOUR PERIL!!!
翻译:我们在网上预订了从哈尼亚机场到约30公里外的Kiani Brach度假村的接送服务,花了155欧元。晚上9点左右我们到达时,却不见我们的接送服务踪影。我们尝试联系他们,但毫无进展。到了晚上11点,我们决定必须叫两辆出租车(我们一共六个人)。我们花了90欧元,其中一辆出租车不小心把我们的行李箱落在了机场!幸运的是,酒店第二天打电话到机场警察局找到了行李箱,但我们不得不又花了90欧元去取。我们尝试联系他们,但最终成功了。晚上11点15分,我们收到了一条短信,没有司机信息,只有一个参考编号。直到7号星期一,一个聊天机器人告诉我们,他们不承担责任,因为预订是通过第三方进行的。使用此服务,后果自负!!!