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Staff Lost Luggage
Cinnamon Hotels and Resorts的点评
点评：Lost Luggage!!!
I stayed two nights at Cinnamon. It was a nice hotel, with friendly staff and good food. Unfortunately, when checking out, I showed the staff which bags needed to be loaded into the car while I dealt with the bill.
After a three-hour drive to Kandy and unloading my luggage, I noticed one bag was missing. I was shocked—everything I needed was in that bag.
I called the hotel, but they were extremely unhelpful. After five phone calls, they finally gave me the number of a coach driver. My bag had been placed on a coach in Colombo, seven hours away.
Our driver then had to find another driver willing to collect the bag and bring it all the way to Kandy the following day. The manager contributed 5,000 rupees toward the delivery cost, which was 15,000 rupees . They refused to pay the full amount considering it was their mistake and a huge one.
Please make sure all your luggage is loaded into the correct vehicle when checking out. The hotel offered no apology—it was only through my persistence that they provided the coach driver’s number.
I stayed two nights at Cinnamon. It was a nice hotel, with friendly staff and good food. Unfortunately, when checking out, I showed the staff which bags needed to be loaded into the car while I dealt with the bill.
After a three-hour drive to Kandy and unloading my luggage, I noticed one bag was missing. I was shocked—everything I needed was in that bag.
I called the hotel, but they were extremely unhelpful. After five phone calls, they finally gave me the number of a coach driver. My bag had been placed on a coach in Colombo, seven hours away.
Our driver then had to find another driver willing to collect the bag and bring it all the way to Kandy the following day. The manager contributed 5,000 rupees toward the delivery cost, which was 15,000 rupees . They refused to pay the full amount considering it was their mistake and a huge one.
Please make sure all your luggage is loaded into the correct vehicle when checking out. The hotel offered no apology—it was only through my persistence that they provided the coach driver’s number.
翻译：行李丢失！！！
我在肉桂酒店住了两晚。酒店不错，员工友善，食物也很好。可惜的是，退房时，我一边结账一边告诉工作人员哪些行李需要装车。
三个小时的车程后，我到达康提，卸下行李后才发现少了一个包。我当时非常震惊——我需要的所有东西都在那个包里。
我打电话给酒店，但他们一点忙都帮不上。打了五通电话后，他们终于给了我一个长途汽车司机的电话号码。我的行李被放在了七个小时车程外的科伦坡的一辆长途汽车上。
我们的司机不得不找到另一个愿意取走行李并第二天送到康提的司机。酒店经理支付了5000卢比作为运费，而总共是15000卢比。考虑到这是他们的错误，而且是很大的错误，他们拒绝支付全额费用。
退房时请务必将所有行李装入正确的车辆。酒店没有道歉——是我坚持不懈才让他们提供了巴士司机的电话号码。
我在肉桂酒店住了两晚。酒店不错，员工友善，食物也很好。可惜的是，退房时，我一边结账一边告诉工作人员哪些行李需要装车。
三个小时的车程后，我到达康提，卸下行李后才发现少了一个包。我当时非常震惊——我需要的所有东西都在那个包里。
我打电话给酒店，但他们一点忙都帮不上。打了五通电话后，他们终于给了我一个长途汽车司机的电话号码。我的行李被放在了七个小时车程外的科伦坡的一辆长途汽车上。
我们的司机不得不找到另一个愿意取走行李并第二天送到康提的司机。酒店经理支付了5000卢比作为运费，而总共是15000卢比。考虑到这是他们的错误，而且是很大的错误，他们拒绝支付全额费用。
退房时请务必将所有行李装入正确的车辆。酒店没有道歉——是我坚持不懈才让他们提供了巴士司机的电话号码。
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