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Ilona R
order that never came
Conforama的点评
点评：I ordered a bed on 22 May 2026 (Order: MP9992614000155614) after being told on the website that delivery would take approximately 10 days. More than a month later, I still do not have a complete bed.
The bed was shipped in two packages. One package arrived, but the second package never reached me and is apparently being returned to the sender in Germany. Despite this, I received no proactive communication, no explanation, and no solution.
I paid a significant amount for delivery and expected Conforama to fulfil its obligations. Instead, I have been left with half a product that cannot be used and have had to spend my own time chasing customer support for answers.
A company should not advertise a 10-day delivery time if it cannot deliver the complete order within 30+ days. Logistics problems are not the customer's responsibility.
I have now opened a formal complaint and am awaiting a resolution. Based on my experience so far, I cannot recommend ordering from Conforama if you expect reliable delivery or effective customer service.
The bed was shipped in two packages. One package arrived, but the second package never reached me and is apparently being returned to the sender in Germany. Despite this, I received no proactive communication, no explanation, and no solution.
I paid a significant amount for delivery and expected Conforama to fulfil its obligations. Instead, I have been left with half a product that cannot be used and have had to spend my own time chasing customer support for answers.
A company should not advertise a 10-day delivery time if it cannot deliver the complete order within 30+ days. Logistics problems are not the customer's responsibility.
I have now opened a formal complaint and am awaiting a resolution. Based on my experience so far, I cannot recommend ordering from Conforama if you expect reliable delivery or effective customer service.
翻译：我于2026年5月22日订购了一张床（订单号：MP9992614000155614），当时网站上说大约10天就能送到。一个多月过去了，我仍然没有收到完整的床。
床分两个包裹寄来。一个包裹到了，但另一个包裹却一直没到，显然是被退回给德国的寄件人了。尽管如此，我既没有收到任何主动联系，也没有得到任何解释或解决方案。
我支付了高额运费，理应期待Conforama履行其义务。结果，我却只收到了一半的床，根本无法使用，而且还得自己花时间联系客服寻求解答。
如果一家公司无法在30多天内完成订单，就不应该宣传10天送达。物流问题不应该由顾客承担。
我已经正式投诉，正在等待处理结果。根据我目前的经验，如果您期望可靠的送货服务或高效的客户服务，我不建议从 Conforama 订购。
床分两个包裹寄来。一个包裹到了，但另一个包裹却一直没到，显然是被退回给德国的寄件人了。尽管如此，我既没有收到任何主动联系，也没有得到任何解释或解决方案。
我支付了高额运费，理应期待Conforama履行其义务。结果，我却只收到了一半的床，根本无法使用，而且还得自己花时间联系客服寻求解答。
如果一家公司无法在30多天内完成订单，就不应该宣传10天送达。物流问题不应该由顾客承担。
我已经正式投诉，正在等待处理结果。根据我目前的经验，如果您期望可靠的送货服务或高效的客户服务，我不建议从 Conforama 订购。
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