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Jacqueline B
Disappointing -Don’t bother!
Mandraki Beach的点评
点评：After visiting this beach every day on many occasions during our numerous holidays on Hydra we were looking forward to returning yesterday for a family birthday celebration. What a disappointment! Three of us took the lovely walk whilst the other six chose to take the boat., expecting to pass us on the way. When we arrived our boat party weren’t there so headed to get drinks before selecting our loungers, surprised to be the only guests at 10.25, Arthur, the owner/manager was busy on the phone and we were treated by a member of staff who looked like he’d been doing some maintenance, dirty black trousers and t-shirt. When we said we’d like to order drinks and would be staying for the day his first reaction was ‘do you know the price?’ Yes we know it’s quite expensive, but yes we can afford it! He proceeded to look us up and down before asking if we were sure. This came across as nothing short of rude! Our drinks were served and we waited for the rest of the family who phoned to say the boat wasn’t in the harbour. On querying with Arthur he advised it would be 10minutes as it had run out of fuel. 20 minutes later it had still not arrived so our party took a water taxi which turned out to be cheaper in any event! Whilst waiting we noted the beach was messy, the towels weren’t on the beds and it was looking a little unkept. A trip to the beach WC was a surprise as the standard of cleanliness and maintenance was poor. The door did not lock, the bin was almost full, presumably from the previous day, and the mirror was cracked. Taking to our loungers we had to ask for towels and then for drinks. Bottles of water came but no glasses. Arthur came to chat with us explaining he’d been quiet however maintaining he was the best on the island. Having been to four seasons (as was) on the two days previous I questioned this as the customer service we had received there had been incredible, their beds were comfortable, modern and clean. The towels had been plush and luxurious and their toilet facilities spotless. Arthur maintained his stance at being the best and most expensive, confirming his Michelin starred chef was creating exceptional food. As the clock neared midday we ordered drinks - beer for the men who unfortunately had to change brand as they’d run out. A few of us ordered vodka with strawberry soda, having noted numerous flavoured sodas on the menu. Again strawberry, we were advised, was off the menu as they’d run out and only had grapefruit. The drinks were served in bottles to the men, no glasses provided and plastic glasses to the women. Surprisingly two drinks arrived with strawberry soda (flat and bitty). We intended to eat in the restaurant but were looking forward to having sushi prior to lunch as on previous visits it had been excellent. Arthur advised we’d have a long wait as the sushi chef would be there until mid June. Obviously the M starred chef was not up to this job! We proceeded to lunch feeling a little disappointed so far with the quality of the amenities and service but hoping for a taste sensation of a lunch. The tables weren’t set, their beds menus were sparse and the staff, whilst friendly, appeared unorganised and unsupervised, wandering around aimlessly. With only one menu between 9 we asked for more to be given one. Upon asking if we could all have a menu, some were given the breakfast menu! When ordering lunch we were advised it could not all come at the same time as three of the party had ordered off the snack menu and ‘it would be too complicated’. Really? Arthur had advised he’d three chefs in the kitchen and there was only us and a party of four eating in the restaurant. Sure enough the snack menu food came first and was excellent as we’d remembered it. Slider burgers, great quality and generous in size. The chips were crispy, light and well seasoned. The rest of waited but enjoyed the overpriced price we had to poor ourselves as the waiting staff remained inattentive. Out Michelin starred food arrived -looking pretty on the plate but little more than a couple of mouths full. Redsnspper approx 5cm long and tasteless. Accompanied with lovely asparagus tips (3) and sliced, uncooked mushrooms. Beef, the star of the show and. Most expensive meal on the menu- over cooked and tough and definitely was not complimented by either the chocolate sauce or ice cream and nut crumble it was served with, a taste experience in a bad way! The birthday girl in our party was disappointed to say the least that what should have been a really special meal was poor, indeed we’d eaten much better in the local cafe/restaurant the night before. We paid the bill at just under £1000! and left early, Note to Arthur - you may no longer be bothered whether customers return, preferring to charge ridiculously high prices to one off guests on the basis that more will follow the next day, this will however not be a sustainable business. Your standards have slipped in the four years I have been visiting, what used to feel luxurious and exceptional facilities with first class customer service is now dated, shabby and poor. You are delusional if you think your food is the best on the island - take a trip to four seasons, Sunset or the exquisite Ominos. Your location may be the best but you are certainly not!
翻译：在伊兹拉岛度假的无数次假期里，我们几乎每天都会去这个海滩，所以昨天我们满怀期待地再次来到这里，为家人庆祝生日。结果却大失所望！我们一行三人选择步行前往，另外六人则乘船，以为会和我们擦肩而过。到达后，我们发现预定的船友还没到，于是先去买饮料，然后再挑选躺椅。没想到10点25分的时候，我们竟然是唯一的客人。老板兼经理亚瑟正忙着打电话，接待我们的是一位看起来像是刚做完维护工作的员工，穿着脏兮兮的黑色裤子和T恤。当我们说想点饮料，打算待一天的时候，他的第一反应竟然是“你们知道价格吗？”。我们知道这里价格不菲，但我们确实付得起！他上下打量了我们一番，然后才问我们是否确定。这简直太没礼貌了！饮料送上来后，我们继续等待其他家人，他们打电话来说船还没到港。我们向亚瑟询问，他告诉我们船没油了，需要10分钟。20分钟过去了，船还没到，所以我们只好坐水上出租车，结果发现水上出租车反而更便宜！等船的时候，我们注意到沙滩很脏乱，毛巾没放在躺椅上，看起来有点无人维护。去海滩洗手间更是让我们大吃一惊，因为那里的清洁和维护状况很差。门锁坏了，垃圾桶几乎满了，估计是前一天剩下的，镜子也裂了。我们走到躺椅旁，不得不开口要毛巾，然后又要饮料。水倒是送来了，但没有杯子。亚瑟过来和我们聊天，解释说他一直没怎么说话，但坚持说他是岛上最好的服务员。前两天我们去了四季酒店（当时还是四季酒店），所以我对此表示怀疑，因为那里的服务简直棒极了，床很舒服、很现代也很干净。毛巾柔软奢华，洗手间也一尘不染。亚瑟坚持说这家餐厅是最好的，也是最贵的，并强调他的米其林星级厨师正在烹制非凡的美食。临近中午，我们点了饮料——男士们点了啤酒，可惜啤酒卖完了，只好换了牌子。我们几个人点了伏特加加草莓苏打水，因为我们注意到菜单上有很多种口味的苏打水。服务员告诉我们，草莓苏打水也卖完了，只剩下西柚味的了。男士们的饮料是用瓶子装的，没有杯子，女士们的饮料则是塑料杯。令人惊讶的是，有两杯饮料里加了草莓苏打水（但气泡少，口感粗糙）。我们原本打算在餐厅用餐，但因为之前几次来这里吃的寿司都很棒，所以很期待午餐前先吃寿司。亚瑟告诉我们可能要等很久，因为寿司师傅要到六月中旬才会回来。显然，这位米其林星级厨师无法胜任这份工作！我们带着些许失望开始了午餐，对餐厅的设施和服务都不太满意，但还是希望能享受到一顿美味的午餐。餐桌上没有摆放餐具，菜单寥寥无几，服务员虽然友好，但看起来杂乱无章，无人监管，漫无目的地闲逛。九个人只有一份菜单，我们要求多拿一份。当我们询问是否可以每人一份菜单时，有些人竟然拿到了早餐菜单！点午餐时，服务员告诉我们，由于我们一行三人点了小吃，所以不能同时上菜，“那样太复杂了”。真的吗？亚瑟之前说过厨房里有三个厨师，而餐厅里只有我们和另一桌四人用餐。果然，小吃先上了，味道和我们记忆中的一样棒。迷你汉堡品质上乘，分量十足。薯条酥脆轻盈，调味恰到好处。其他人则在等待，但因为服务员漫不经心，我们只能自认倒霉，尽管价格偏高。我们点的米其林星级菜肴终于上桌了——摆盘很漂亮，但分量少得可怜，只够吃两口。红鲷鱼大约5厘米长，毫无味道。配菜是可爱的芦笋尖（3根）和切片的生蘑菇。牛肉是这顿饭的主角，也是菜单上最贵的菜——煮过头了，肉质很硬，而且搭配的巧克力酱、冰淇淋和坚果碎也完全不搭调，真是糟糕的味觉体验！我们一行人中的寿星非常失望，原本应该是一顿特别的晚餐，结果却如此糟糕，事实上，我们前一天晚上在当地的咖啡馆/餐厅吃的都比这好得多。我们结账时花了将近1000英镑！然后提前离开了。给亚瑟的建议——你可能已经不在乎顾客是否会再次光顾，而是更愿意向一次性客人收取高得离谱的价格，认为第二天会有更多人来，但这绝不是一种可持续的经营方式。在我光顾的这四年里，你们的服务水平一直在下降。曾经奢华卓越的设施和一流的客户服务，如今却陈旧破败，令人失望。如果你认为这里的食物是岛上最好的，那就太天真了——去四季酒店、日落酒店或精致的奥米诺斯餐厅尝尝吧。你的地理位置或许是最好的，但你绝对不是最好的！
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