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账户
Ramadhan M
Bad experience
Lefties的点评
点评：Unfortunately, this was not a pleasant experience at Lefties in Fuerteventura Shopping Centre in Puerto del Rosario.
We had some difficulties because we do not speak Spanish well, and instead of helping us communicate and complete our purchase, one of the employees was sighing and behaving impatiently towards us. She was a short woman wearing glasses.
The situation became especially uncomfortable at the self-checkout. When we were leaving, the alarm went off because two pairs of trousers had apparently not been properly deactivated at checkout. Instead of calmly helping us resolve the issue, the employee’s attitude made us feel even more embarrassed and uncomfortable in front of other customers.
Thankfully, another employee came to help us and we were able to complete the payment and resolve the problem.
I understand that working with customers can sometimes be stressful, but professionalism, patience and respectful treatment should always be part of customer service, especially when there is a language barrier.
Unfortunately, this experience was very disappointing. It was my first visit to this store, and unfortunately, it will also be my last.
We had some difficulties because we do not speak Spanish well, and instead of helping us communicate and complete our purchase, one of the employees was sighing and behaving impatiently towards us. She was a short woman wearing glasses.
The situation became especially uncomfortable at the self-checkout. When we were leaving, the alarm went off because two pairs of trousers had apparently not been properly deactivated at checkout. Instead of calmly helping us resolve the issue, the employee’s attitude made us feel even more embarrassed and uncomfortable in front of other customers.
Thankfully, another employee came to help us and we were able to complete the payment and resolve the problem.
I understand that working with customers can sometimes be stressful, but professionalism, patience and respectful treatment should always be part of customer service, especially when there is a language barrier.
Unfortunately, this experience was very disappointing. It was my first visit to this store, and unfortunately, it will also be my last.
翻译：很遗憾，在 Puerto del Rosario 的 Fuerteventura购物中心里的Lefties门店，我们的购物体验并不愉快。
由于我们西班牙语说得不好，遇到了一些困难。然而，店员非但没有帮助我们顺利沟通并完成购买，其中一名戴眼镜的矮个子女员工反而对我们唉声叹气、表现得极不耐烦。
在自助收银处，情况变得尤其尴尬。当我们准备离开时……警报响了起来，显然是因为有两条裤子在结账时没有被正确解除防盗措施。那位员工非但没有冷静地协助我们解决问题，其态度反而让我们在其他顾客面前感到更加难堪和不自在。
幸运的是，另一位员工前来帮忙，我们才得以完成付款并解决问题。
我理解与顾客打交道有时会带来压力，但专业素养……耐心与尊重始终是客户服务中不可或缺的部分，尤其是在存在语言障碍的情况下。
遗憾的是，这次体验极其令人失望。这是我第一次光顾这家店，很不幸，也会是最后一次了。
由于我们西班牙语说得不好，遇到了一些困难。然而，店员非但没有帮助我们顺利沟通并完成购买，其中一名戴眼镜的矮个子女员工反而对我们唉声叹气、表现得极不耐烦。
在自助收银处，情况变得尤其尴尬。当我们准备离开时……警报响了起来，显然是因为有两条裤子在结账时没有被正确解除防盗措施。那位员工非但没有冷静地协助我们解决问题，其态度反而让我们在其他顾客面前感到更加难堪和不自在。
幸运的是，另一位员工前来帮忙，我们才得以完成付款并解决问题。
我理解与顾客打交道有时会带来压力，但专业素养……耐心与尊重始终是客户服务中不可或缺的部分，尤其是在存在语言障碍的情况下。
遗憾的是，这次体验极其令人失望。这是我第一次光顾这家店，很不幸，也会是最后一次了。
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