下载App
资质规则
旅行
账户
Sarah-Lou-590
Absolutely shambles, poor quality and not worth the money!
Santa's Winter Village的点评
点评：This trip was marketed as a magical, once-in-a-lifetime experience for children, but it was poorly organised and deeply disappointing.
Delays were known in advance but never communicated, leaving families stranded at the airport with young children. Children weren’t fed at an appropriate time, forcing families to buy poor-quality, pre-priced sandwiches clearly marked at £1.99 but deliberately sold for £5, which felt exploitative on a child-focused trip.
We lost significant daylight on arrival, ruining much of the experience and photo opportunities. Organisation throughout the day was chaotic, with conflicting information, constantly changing times, and staff who appeared unsure what was happening.
At Santa’s Village, staff gave contradictory instructions about invitations, leaving families feeling at fault despite following guidance given. The Santa visit itself was rushed and impersonal, with children’s names said incorrectly despite being clearly provided. To make matters worse, the children’s gifts were faulty and damaged, which is unacceptable given the cost and nature of the experience.
The day ended with families held for over two hours in a small, overcrowded room that became unbearably hot. A child vomited due to the conditions, yet doors and windows remained closed and no effort was made to assist the child’s mother or clean the area.
Overall, this experience was not fit for purpose, fell far below what was advertised, and was completely unsuitable for young children. We left feeling extremely let down.
Delays were known in advance but never communicated, leaving families stranded at the airport with young children. Children weren’t fed at an appropriate time, forcing families to buy poor-quality, pre-priced sandwiches clearly marked at £1.99 but deliberately sold for £5, which felt exploitative on a child-focused trip.
We lost significant daylight on arrival, ruining much of the experience and photo opportunities. Organisation throughout the day was chaotic, with conflicting information, constantly changing times, and staff who appeared unsure what was happening.
At Santa’s Village, staff gave contradictory instructions about invitations, leaving families feeling at fault despite following guidance given. The Santa visit itself was rushed and impersonal, with children’s names said incorrectly despite being clearly provided. To make matters worse, the children’s gifts were faulty and damaged, which is unacceptable given the cost and nature of the experience.
The day ended with families held for over two hours in a small, overcrowded room that became unbearably hot. A child vomited due to the conditions, yet doors and windows remained closed and no effort was made to assist the child’s mother or clean the area.
Overall, this experience was not fit for purpose, fell far below what was advertised, and was completely unsuitable for young children. We left feeling extremely let down.
翻译：这次旅行被宣传为一次神奇的、一生难忘的儿童体验，但组织混乱，令人大失所望。
航班延误事先已知，但从未通知，导致许多带着年幼孩子的家庭滞留在机场。孩子们没有在合适的时间用餐，迫使家长们购买质量低劣、标价仅为1.99英镑的三明治，却被故意卖到5英镑，这对于一个以儿童为中心的旅行来说，简直是赤裸裸的剥削。
抵达时天色已晚，严重影响了我们的体验和拍照机会。当天的组织工作一片混乱，信息前后矛盾，时间不断更改，工作人员似乎对正在发生的事情一无所知。
在圣诞老人村，工作人员对邀请函的指示前后矛盾，导致家长们尽管按照指示行事，却仍然感到自己犯了错。圣诞老人的见面过程匆忙且缺乏人情味，尽管孩子们的名字已经明确告知，但工作人员还是叫错了。更糟糕的是，孩子们收到的礼物有瑕疵，考虑到这次旅行的费用和性质，这是完全不可接受的。
当天结束时，许多家庭被困在一个狭小拥挤、闷热难耐的房间里超过两个小时。一个孩子因为环境恶劣而呕吐，但门窗紧闭，工作人员既没有帮助孩子的母亲，也没有清理现场。
总而言之，这次体验完全不合格，远低于宣传效果，而且完全不适合年幼的孩子。我们感到非常失望。
航班延误事先已知，但从未通知，导致许多带着年幼孩子的家庭滞留在机场。孩子们没有在合适的时间用餐，迫使家长们购买质量低劣、标价仅为1.99英镑的三明治，却被故意卖到5英镑，这对于一个以儿童为中心的旅行来说，简直是赤裸裸的剥削。
抵达时天色已晚，严重影响了我们的体验和拍照机会。当天的组织工作一片混乱，信息前后矛盾，时间不断更改，工作人员似乎对正在发生的事情一无所知。
在圣诞老人村，工作人员对邀请函的指示前后矛盾，导致家长们尽管按照指示行事，却仍然感到自己犯了错。圣诞老人的见面过程匆忙且缺乏人情味，尽管孩子们的名字已经明确告知，但工作人员还是叫错了。更糟糕的是，孩子们收到的礼物有瑕疵，考虑到这次旅行的费用和性质，这是完全不可接受的。
当天结束时，许多家庭被困在一个狭小拥挤、闷热难耐的房间里超过两个小时。一个孩子因为环境恶劣而呕吐，但门窗紧闭，工作人员既没有帮助孩子的母亲，也没有清理现场。
总而言之，这次体验完全不合格，远低于宣传效果，而且完全不适合年幼的孩子。我们感到非常失望。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
