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What a disapointment
Zatu Games的点评
点评：I placed an order on 14th April. No where on the website did they say it was delayed, pre order or a backorder. Email confirmation stated 6-10days delivery - this wasnt the case almost 6 weeks later I am still waiting. If there had been a mistake on the website, it would be customer focused to email and explain its on back order. Do you still want the item or would you like a refund.
I emailed twice. There has been no apology or accountability for the mistake which is frustrating. The second email informed me they didnt have it in stock, and it was backorder. If I knew this was the case on purchase I wouldn't have bought the product. I see they have atleast had the decency to change it on their website.
I was missold and lied to as a customer. I think I am in disbelief at the lack of accountability, apology or resolve.
I also asked to have a copy of their complaints procedure as I think this is really poor, but yet this also hasn't arrived and as an avid games player I honestly will never buy from ZATU games nor recommend them.
I am awaiting a full refund.
Avoid buying from this place and support your local games shop.
I emailed twice. There has been no apology or accountability for the mistake which is frustrating. The second email informed me they didnt have it in stock, and it was backorder. If I knew this was the case on purchase I wouldn't have bought the product. I see they have atleast had the decency to change it on their website.
I was missold and lied to as a customer. I think I am in disbelief at the lack of accountability, apology or resolve.
I also asked to have a copy of their complaints procedure as I think this is really poor, but yet this also hasn't arrived and as an avid games player I honestly will never buy from ZATU games nor recommend them.
I am awaiting a full refund.
Avoid buying from this place and support your local games shop.
翻译：我于4月14日下了订单。网站上没有任何地方说明订单延迟、预购或缺货。邮件确认函上写着6-10天送达——但实际情况并非如此，将近六周过去了，我还在等待。如果网站信息有误，他们应该以客户为中心，发邮件解释订单缺货，并询问我是否仍然想要这件商品，还是想要退款。
我发了两封邮件。他们既没有道歉，也没有承担任何责任，这让我非常失望。第二封邮件告诉我他们没有库存，需要预订。如果我下单时就知道是这种情况，我就不会买了。至少他们还算有点良心，在网站上做了修改。
作为顾客，我被误导购买了商品，被欺骗了。我对他们缺乏责任感、道歉和解决问题的态度感到难以置信。
我还要求他们提供一份投诉流程副本，因为我觉得他们的流程实在太糟糕了，但至今仍未收到。作为一名资深游戏玩家，我发誓以后绝不会再从 ZATU Games 购买任何产品，也不会向任何人推荐他们。
我正在等待全额退款。
请大家不要在这家店购买任何产品，支持本地游戏商店。
我发了两封邮件。他们既没有道歉，也没有承担任何责任，这让我非常失望。第二封邮件告诉我他们没有库存，需要预订。如果我下单时就知道是这种情况，我就不会买了。至少他们还算有点良心，在网站上做了修改。
作为顾客，我被误导购买了商品，被欺骗了。我对他们缺乏责任感、道歉和解决问题的态度感到难以置信。
我还要求他们提供一份投诉流程副本，因为我觉得他们的流程实在太糟糕了，但至今仍未收到。作为一名资深游戏玩家，我发誓以后绝不会再从 ZATU Games 购买任何产品，也不会向任何人推荐他们。
我正在等待全额退款。
请大家不要在这家店购买任何产品，支持本地游戏商店。
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