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Claire R
Unfair Parking Fine
Whitstable Castle & Gardens的点评
点评：A group of us, approximately 25 people, have regularly booked the Castle for the past few years to eat & celebrate Christmas. This year my husband received a parking fine for £100, simply because we were unaware that you now have to enter your registration number into a machine. The staff did not advise us about the new rule, & there was no machine at the rear of the Castle where we entered. My husband is disabled & parked showing his Blue Badge.
This was an honest mistake on our behalf, so we contacted the Castle to ask if they would help us. The uninterested & unhelpful response we received from the Trustees via ‘Reception’ was shocking. They say they have nothing to do with the parking, which I find hard to believe. This is supposed to be a charitable trust, but it’s run by people with no regard or empathy for their customers.
We ended up paying the fine; the parking company were also not interested in the fact that we had eaten there & were regular customers. They are only there to make money. The whole appeal process, which took over a month, was stressful & upsetting.
We live in Whitstable. There are many lovely venues nearby that value your custom, so we will not be returning to the Castle again.
This was an honest mistake on our behalf, so we contacted the Castle to ask if they would help us. The uninterested & unhelpful response we received from the Trustees via ‘Reception’ was shocking. They say they have nothing to do with the parking, which I find hard to believe. This is supposed to be a charitable trust, but it’s run by people with no regard or empathy for their customers.
We ended up paying the fine; the parking company were also not interested in the fact that we had eaten there & were regular customers. They are only there to make money. The whole appeal process, which took over a month, was stressful & upsetting.
We live in Whitstable. There are many lovely venues nearby that value your custom, so we will not be returning to the Castle again.
翻译：我们一行大约25人，过去几年一直定期预订城堡餐厅用餐并庆祝圣诞节。今年，我丈夫收到了一张100英镑的停车罚单，原因很简单，我们不知道现在停车缴费需要输入车牌号。工作人员没有告知我们这项新规定，而且我们进入城堡的入口处也没有缴费机。我丈夫是残疾人士，停车时出示了他的残疾人停车证。
这完全是我们的疏忽，所以我们联系了城堡餐厅，询问他们是否能提供帮助。然而，我们通过“接待处”收到的来自信托基金的冷漠无情的回复令人震惊。他们声称停车问题与他们无关，我对此难以置信。这明明是一个慈善信托机构，却由一群对顾客漠不关心、缺乏同理心的人运营。
最终，我们还是支付了罚款；停车公司对我们曾在城堡餐厅用餐且是常客的事实也毫不在意。他们眼里只有钱。整个上诉过程持续了一个多月，令人倍感压力和沮丧。
我们住在惠特斯特布尔。附近有很多很棒的场所，他们非常重视顾客，所以我们不会再去城堡了。
这完全是我们的疏忽，所以我们联系了城堡餐厅，询问他们是否能提供帮助。然而，我们通过“接待处”收到的来自信托基金的冷漠无情的回复令人震惊。他们声称停车问题与他们无关，我对此难以置信。这明明是一个慈善信托机构，却由一群对顾客漠不关心、缺乏同理心的人运营。
最终，我们还是支付了罚款；停车公司对我们曾在城堡餐厅用餐且是常客的事实也毫不在意。他们眼里只有钱。整个上诉过程持续了一个多月，令人倍感压力和沮丧。
我们住在惠特斯特布尔。附近有很多很棒的场所，他们非常重视顾客，所以我们不会再去城堡了。
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