Rude staff and complete lack of ‘customer service’ - Heraklion Archaeological Museum (伊拉克利翁) - Heraklion Archaeological Museum - 7828条旅客点评与比价

CarolineM-Wise

Rude staff and complete lack of ‘customer service’

Heraklion Archaeological Museum的点评

2026年09月02日发布于: 海外

点评：We had just been to Knossos so paired this with a visit to the museum to see what had been excavated there. The artefacts themselves are incredible and definitely worth seeing but the staff really need some training. All of them were sullen and disinterested. None of them actually looked at us just held out hands for tickets and waved us through. I was ‘shushed’ the moment I walked in to the museum by the woman on duty there which astonished me. I was speaking to my son (who was standing next to me!) about one of the displays. He studies ancient history at University so has a real interest. There was a tour going on at the other end of the room with a tour guide speaking loudly and the group all wearing headsets so I can’t possibly have disturbed them. All the other staff sat around scowling or disinterested. The toilets were very poor. I think 6 cubicles and 3 were missing actual loo seats. The gift shop was ridiculous. Staff just stared at us when we entered and they are selling jewellery in there for £1000+… Such a shame because it should be a welcoming and engaging place but it really isn’t. I felt they couldn’t wait for us to leave. Comparing it to the Ashmolean for example it’s a pretty poor experience. Presumably the museum relies on tourists so they should bear that in mind.

翻译：我们刚刚参观过克诺索斯，因此接着又来博物馆看看那里出土的文物。那些文物确实令人惊叹，绝对值得一看，但工作人员实在需要接受些培训。他们个个面无表情且漠不关心。没人正眼瞧我们一眼，只是伸手接过门票后就挥手让我们进去。我刚踏进博物馆，值班的女工作人员就立刻示意我安静，这让我十分惊讶。我当时正在和我的儿子（他就站在我旁边！）谈论其中的一件展品。他在大学里学习古代史，因此对此有着浓厚的兴趣。此时，房间的另一头有个导游正在带团参观，他大声讲解着，游客们也都戴着耳机，所以我绝对没有打扰到他们。其他工作人员则都面无表情或显得漠不关心。卫生间的状况也很糟糕——总共只有6个隔间，其中3个连马桶座圈都没有。礼品店里的商品更是糟糕透顶。我们一进去，工作人员就直愣愣地盯着我们；那里售卖的珠宝价格都在1000英镑以上……真是可惜，这里本应是个温馨且能吸引人的地方，但实际上并非如此。我感觉他们恨不得我们马上离开。与阿什莫林博物馆相比，这里的参观体验实在糟糕。想必这家博物馆主要靠游客支撑，所以他们理应牢记这一点。

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