下载App
资质规则
旅行
账户
Tripadvisor用户
Poor customers service, lost $100
Go City | Philadelphia的点评
点评：When it works, it’s great. However, during my trip to Philadelphia, there was either fraud or a technical error made, probably by an attraction that I visited, and somehow my two-days pass expired after just one day. Note that my child’s pass didn’t have this issue. I was able to chat with a rep, and they said my pass had been used twice at the same attraction, the first time weeks prior to the moment i was actually in Philadelphia. Because the rep couldn’t get hold of the attraction (which was closed), they said they were unable to settle the issue. I had to buy new tickets worth over $100 that day. The day after i got an e-mail stating that, because they couldn’t be confident which day i really visited the attraction, they could not reimburse but could produce a new Philly one-day pass. As I am unlikely to return (great city though!), this is of no use to me. I give GoCity one star because of its poor aftersale service / policies. This was clearly a mistake made by the attraction, which probably scanned my pass twice, and I was dismayed that GoCity didn’t use logics and try to make it to me by either : 1- producing a one-day pass on time for me to use it or 2- reimbursing fees for the 2nd day pass, which I wasn’t able to use.
翻译：当它起作用时，那就太棒了。然而，在我去费城旅行期间，可能是由于我参观的景点出现了欺诈或技术错误，不知何故，我的两天通行证在一天后就过期了。请注意，我孩子的通行证没有这个问题。我能够与代表聊天，他们说我的通行证已在同一景点使用过两次，第一次是在我实际到达费城之前几周。由于代表无法联系到景点（已关闭），他们表示无法解决问题。那天我不得不购买价值超过 100 美元的新票。第二天，我收到一封电子邮件，说因为他们不确定我哪一天真的参观了该景点，所以他们无法报销，但可以制作一张新的费城一日通行证。由于我不太可能回来（尽管是一座伟大的城市！），这对我来说没有用。我给 GoCity 一颗星是因为它的售后服务/政策很差。这显然是景点犯的一个错误，它可能扫描了我的通行证两次，令我失望的是 GoCity 没有使用逻辑并试图通过以下任一方式来实现这一目标：1- 按时为我制作一日通行证使用它或2-报销第二天通行证的费用，但我无法使用。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
