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1975ElenaUK
Unjust Refusal of Car Hire Due to Undisclosed Credit Card Requirement
Viaggiare的点评
点评：I booked a car several months in advance for a long weekend in the Province of Venice. Upon arriving at the Viaggiare Rent check-in desk, I was informed by the customer service representative (possibly the owner) that I would not be permitted to collect the vehicle because I did not have a physical credit card. I had my card available digitally on my phone and sufficient cash to cover any charges; the deposit required was only €150.
I explained that I had rented vehicles in this manner previously without any issues, and that I had exchanged emails regarding my reservation in which no mention was made of the requirement for a physical credit card. If this condition is so essential, it should be clearly highlighted in the same way as the driving licence requirement.
In response, the representative spent several minutes attempting to locate the relevant clause in the contract, stating that he had written it himself. This did nothing to resolve the situation and ultimately left me stranded at the airport at nearly 11:00 pm without a vehicle.
As a result, I was forced to pay €350 to hire a car from another rental company, which was my only available option at that time.
This experience was extremely frustrating and unacceptable.
I explained that I had rented vehicles in this manner previously without any issues, and that I had exchanged emails regarding my reservation in which no mention was made of the requirement for a physical credit card. If this condition is so essential, it should be clearly highlighted in the same way as the driving licence requirement.
In response, the representative spent several minutes attempting to locate the relevant clause in the contract, stating that he had written it himself. This did nothing to resolve the situation and ultimately left me stranded at the airport at nearly 11:00 pm without a vehicle.
As a result, I was forced to pay €350 to hire a car from another rental company, which was my only available option at that time.
This experience was extremely frustrating and unacceptable.
翻译：几个月前，我预订了一辆车，准备在威尼斯省度过一个长周末。抵达Viaggiare Rent租车公司的柜台后，客服代表（可能是老板）告诉我，由于我没有实体信用卡，所以不能取车。我的信用卡信息在手机里，而且我身上也有足够的现金支付所有费用；所需的押金只有150欧元。
我解释说，我以前也用这种方式租车，没有任何问题，而且我之前也和他们通过邮件确认过预订，邮件里并没有提到需要实体信用卡。如果这项要求如此重要，就应该像驾照要求一样，明确地写在合同里。
这位客服代表花了数分钟试图在合同里找到相关条款，并声称是他自己写的。但这并没有解决问题，最终导致我晚上将近11点被困在机场，没有车可用。
结果，我被迫支付 350 欧元从另一家租车公司租车，因为那是我当时唯一的选择。
这次经历令人极其沮丧，也无法接受。
我解释说，我以前也用这种方式租车，没有任何问题，而且我之前也和他们通过邮件确认过预订，邮件里并没有提到需要实体信用卡。如果这项要求如此重要，就应该像驾照要求一样，明确地写在合同里。
这位客服代表花了数分钟试图在合同里找到相关条款，并声称是他自己写的。但这并没有解决问题，最终导致我晚上将近11点被困在机场，没有车可用。
结果，我被迫支付 350 欧元从另一家租车公司租车，因为那是我当时唯一的选择。
这次经历令人极其沮丧，也无法接受。
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