点评:We arrived 10 minutes after our hour window due to our flight landing a little late (because of air traffic control strikes) and delays at baggage claim. I had even taken out the additional insurance that allowed very late cancellation but as we were already flying when I found we would land late I was unable to action it. Upon arrival, they refused to give us the car even though it wasn't out to anyone else. Our paperwork said in the small print that they would check our flight and if there were any delays they would do their best to accommodate us which they clearly did not. We ended up having to pay for another car as we were stuck with two children in blazing heat and needed transport. It was a complete scam. It totally spoiled the start of our holiday and I then spent a lot of time during the rest of the holiday emailing back and forth to try and get my original money back. Please, please do yourself a favour and do not use this company. Literally any other company will be better than this lot. Total scammers.
翻译:由于航班晚点(受空中交通管制罢工影响)以及行李提取处延误,我们比预定的一小时到达时间晚了十分钟。我甚至购买了允许非常晚取消的额外保险,但由于飞机已经起飞,当我发现航班晚点时,已经来不及使用这项保险了。到达后,他们拒绝把车给我们,即使那辆车并没有被分配给其他人。我们的预订单上明明写着他们会查看我们的航班,如果出现任何延误,他们会尽力安排,但他们显然没有做到。最后,我们不得不另外租车,因为我们带着两个孩子在烈日下被困,急需用车。这完全是个骗局。它彻底毁了我们假期的开始,之后我花了很多时间在假期剩余的时间里来回发邮件,试图要回我最初的预订费用。请千万不要选择这家公司。任何其他公司都比他们好得多。彻头彻尾的骗子。