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Bad experience with driver
Emira Travel Service的点评
点评：Unfortunately, we had a very disappointing experience with our driver Rayen during both our airport transfer and our return journey from the hotel to the airport.
On our first journey, Rayen was around 20 minutes late picking up my family of three from the airport, yet claimed he had already been there waiting for us. We chose to let this go and move on without making an issue of it.
However, once we got into the car, I took out a biscuit to feed my one-year-old son, who had not eaten anything due to our early morning flight. Rayen immediately told us that food was not allowed in the car. We understood and put the food away without arguing. However, we felt that a little understanding and compassion towards a hungry 1 year old baby would have been appreciated.
Unfortunately, our return journey was just as unpleasant. Our agreed pick-up time was 7:05 am for a 10:45 am flight. My husband went outside after checking out and found that Rayen had already arrived. He explained that he was waiting for me and our son, as I had quickly gone to get breakfast for our little one. Rayen replied, “That’s OK, we have time.”
I came out just a few minutes later, and my husband asked if he could quickly use the toilet before we left. Rayen again insisted that we had time. My husband was gone for barely a minute, yet as we were getting ready to get into the car, Rayen suddenly said, “We are already 15 minutes late, and I have another pick-up after this.”
This was frustrating and unnecessary. If he had another pick-up to attend to and needed us to leave promptly, he should have communicated that clearly from the beginning. We would have completely understood and respected his schedule. Instead, he repeatedly reassured us that we had time, only to become impatient and give us attitude moments later.
To make matters worse, when we arrived at the airport, Rayen opened the boot and walked away to speak to someone in another car, leaving us to deal with our luggage. He did not even make an effort to help us unload. Another man, whom he appeared to know, ended up helping us instead.
Overall, we found Rayen’s attitude unwelcoming, impatient and lacking in basic courtesy and customer service. We understand that drivers have schedules to keep and rules to follow, but clear communication, patience and a little consideration for a family travelling with a one-year-old should not be too much to expect.
Sadly, we would not recommend Rayen based on our experience. The issue was not simply about being late or having rules about food; it was the way he communicated with us and made us feel throughout both journeys. We hope this feedback is taken constructively so that future customers can have a better experience.
On our first journey, Rayen was around 20 minutes late picking up my family of three from the airport, yet claimed he had already been there waiting for us. We chose to let this go and move on without making an issue of it.
However, once we got into the car, I took out a biscuit to feed my one-year-old son, who had not eaten anything due to our early morning flight. Rayen immediately told us that food was not allowed in the car. We understood and put the food away without arguing. However, we felt that a little understanding and compassion towards a hungry 1 year old baby would have been appreciated.
Unfortunately, our return journey was just as unpleasant. Our agreed pick-up time was 7:05 am for a 10:45 am flight. My husband went outside after checking out and found that Rayen had already arrived. He explained that he was waiting for me and our son, as I had quickly gone to get breakfast for our little one. Rayen replied, “That’s OK, we have time.”
I came out just a few minutes later, and my husband asked if he could quickly use the toilet before we left. Rayen again insisted that we had time. My husband was gone for barely a minute, yet as we were getting ready to get into the car, Rayen suddenly said, “We are already 15 minutes late, and I have another pick-up after this.”
This was frustrating and unnecessary. If he had another pick-up to attend to and needed us to leave promptly, he should have communicated that clearly from the beginning. We would have completely understood and respected his schedule. Instead, he repeatedly reassured us that we had time, only to become impatient and give us attitude moments later.
To make matters worse, when we arrived at the airport, Rayen opened the boot and walked away to speak to someone in another car, leaving us to deal with our luggage. He did not even make an effort to help us unload. Another man, whom he appeared to know, ended up helping us instead.
Overall, we found Rayen’s attitude unwelcoming, impatient and lacking in basic courtesy and customer service. We understand that drivers have schedules to keep and rules to follow, but clear communication, patience and a little consideration for a family travelling with a one-year-old should not be too much to expect.
Sadly, we would not recommend Rayen based on our experience. The issue was not simply about being late or having rules about food; it was the way he communicated with us and made us feel throughout both journeys. We hope this feedback is taken constructively so that future customers can have a better experience.
翻译：很不幸，无论是在机场接送服务中，还是从酒店返回机场的途中，我们与司机Rayen的经历都极其令人失望。
第一次行程时，Rayen迟到了大约20分钟才来接我们一家三口，但他却声称自己早已在机场等候多时。我们决定不再计较，也就没把这件事当回事。
然而，当我们坐进车里后，我拿出一块饼干要喂给我一岁的儿子。由于清晨要赶飞机，我们什么都没吃。雷恩立刻告诉我们，车内不允许进食。我们心领神会，二话不说就把食物收了起来。不过，我们觉得对于一个饿着肚子的1岁大婴儿，司机本可以多些体谅与同情才对。
遗憾的是，回程的经历也同样糟糕。我们约定的接机时间是早上7点05分，而航班则是在10点45分起飞。我丈夫办理完手续后走到外面，发现雷恩早已到了。他解释说，他在等我和我们的儿子，因为我匆忙去给小儿子买早餐了。雷恩回应道：“没关系，我们还有时间。”
几分钟后我也走了出去，丈夫询问能否在离开前快速去趟洗手间。雷恩再次坚称我们还有时间。丈夫离开还不到一分钟，就在我们准备上车时，雷恩突然开口说道。“我们已经迟到了15分钟，之后我还有另一个接客任务。”
这种情况既令人沮丧又毫无必要。如果他还有别的接客任务，需要我们尽快离开，那他一开始就应该把情况说清楚。我们绝对会理解并尊重他的日程安排。然而，他却一再向我们保证我们有足够的时间，可没过一会儿就变得不耐烦起来，态度也变得恶劣。
更糟糕的是，当我们抵达机场时。雷恩打开后备箱后便走开去和另一辆车里的人交谈，把我们留在那里处理行李。他甚至都懒得帮忙卸货。最后反倒是另一位他似乎认识的男子帮了我们。
总体而言，我们认为雷恩的态度冷漠疏离、缺乏耐心，也毫无基本的礼貌与服务意识。我们理解司机需要遵守时间表和相关规定，但良好的沟通也是必不可少的。对于带着一岁大婴儿的家庭，保持耐心并稍加体谅其实并不是过分的要求。
遗憾的是，根据我们的体验，我们并不推荐Rayen这项服务。问题并不仅仅在于司机迟到或有关于食物的规定；更重要的是他在两次行程中与我们的沟通方式，以及他给我们带来的感受。我们希望这些反馈能被妥善采纳，从而让未来的顾客能获得更好的体验。
第一次行程时，Rayen迟到了大约20分钟才来接我们一家三口，但他却声称自己早已在机场等候多时。我们决定不再计较，也就没把这件事当回事。
然而，当我们坐进车里后，我拿出一块饼干要喂给我一岁的儿子。由于清晨要赶飞机，我们什么都没吃。雷恩立刻告诉我们，车内不允许进食。我们心领神会，二话不说就把食物收了起来。不过，我们觉得对于一个饿着肚子的1岁大婴儿，司机本可以多些体谅与同情才对。
遗憾的是，回程的经历也同样糟糕。我们约定的接机时间是早上7点05分，而航班则是在10点45分起飞。我丈夫办理完手续后走到外面，发现雷恩早已到了。他解释说，他在等我和我们的儿子，因为我匆忙去给小儿子买早餐了。雷恩回应道：“没关系，我们还有时间。”
几分钟后我也走了出去，丈夫询问能否在离开前快速去趟洗手间。雷恩再次坚称我们还有时间。丈夫离开还不到一分钟，就在我们准备上车时，雷恩突然开口说道。“我们已经迟到了15分钟，之后我还有另一个接客任务。”
这种情况既令人沮丧又毫无必要。如果他还有别的接客任务，需要我们尽快离开，那他一开始就应该把情况说清楚。我们绝对会理解并尊重他的日程安排。然而，他却一再向我们保证我们有足够的时间，可没过一会儿就变得不耐烦起来，态度也变得恶劣。
更糟糕的是，当我们抵达机场时。雷恩打开后备箱后便走开去和另一辆车里的人交谈，把我们留在那里处理行李。他甚至都懒得帮忙卸货。最后反倒是另一位他似乎认识的男子帮了我们。
总体而言，我们认为雷恩的态度冷漠疏离、缺乏耐心，也毫无基本的礼貌与服务意识。我们理解司机需要遵守时间表和相关规定，但良好的沟通也是必不可少的。对于带着一岁大婴儿的家庭，保持耐心并稍加体谅其实并不是过分的要求。
遗憾的是，根据我们的体验，我们并不推荐Rayen这项服务。问题并不仅仅在于司机迟到或有关于食物的规定；更重要的是他在两次行程中与我们的沟通方式，以及他给我们带来的感受。我们希望这些反馈能被妥善采纳，从而让未来的顾客能获得更好的体验。
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